FAQ

Have questions about the EDGE app? We’re here to help!

GENERAL FAQ's

Where do I download EDGE?+

DO CLIENTS NEED TO PAY FOR A SUBSCRIPTION?+

IS THERE A FREE TRIAL?+

CAN I ACCESS EDGE EVEN IF I AM NOT A TRAINER OR A CLIENT?+

WHAT PAID SUBSCRIPTION OPTIONS ARE AVAILABLE?+

HOW DO I CHANGE OR CANCEL MY SUBSCRIPTION?+

IF I CANCEL, WILL I RECEIVE A REFUND?+

WHAT HAPPENS IF I DEFAULT ON MY INSTALLMENT PLAN WITH NASM?+

TRAINER ACCOUNT & PROFILE

Does my Edge profile have to match the name on my certificates? +

WHY DO I HAVE TO AGREE TO THE TERMS AND CONDITIONS AND PRIVACY POLICY?+

HOW DO I UPDATE MY PERSONAL INFORMATION?+

HELP, I FORGOT MY PASSWORD!+

HOW DO I RESET MY PASSWORD?+

Can I log in with my NASM account?+

Can I link my Edge profile with my NASM account?+

How do I purchase the CPT Exam Prep package? +

DO I NEED TO HOLD ANY SPECIFIC CERTIFICATIONS IN ORDER TO USE THE EDGE APP?+

DOES EDGE VERIFY MY CERTIFICATIONS?+

CAN I STILL USE EDGE IF MY CERTIFICATION EXPIRES?+

WHAT DOES IT MEAN THAT MY TRAINER HAS CREDENTIALS SPECIFIED IN EDGE?+

CLIENTS

How many of my clients can use this app? +

How do I add a client? +

What if my client does not receive their invitation email? +

Is there a way to change a client’s email address on file? +

How do I remove a client from my list of clients? +

How many trainers can a client have at one time? +

Can I transfer a client's information to another trainer? +

How can a trainer communicate with a client through Edge? +

CAN I LIST THE MEASUREMENTS OF MY CLIENT?+

HOW LONG WILL A CLIENT HAVE ACCESS TO THE PROGRAMS A TRAINER ASSIGNS?+

DASHBOARD

What is the dashboard? +

What is a card? +

How do I prevent specific cards from displaying on a client’s dashboard? +

OVERHEAD SQUAT ASSESSMENT

CAN I USE THIS APP IN PLACE OF THE STANDARD OVERHEAD SQUAT ASSESSMENT FORM?+

HOW DO I PERFORM AN OVERHEAD SQUAT ASSESSMENT?+

HOW DO I ADD RECOMMENDED CORRECTIVE EXERCISES TO A PROGRAM?+

WHAT SHOULD I DO IF A CLIENT OHSA APPEARS TO BE INCORRECT?+

PROGRAMS, WORKOUTS & EXERCISES

What is the difference between a workout and a program? +

How do I view the exercise library? +

How do I create my own workouts? +

How do I edit a workout that has been assigned to a client? +

How do I create my own programs? +

How do I add a workout program to a client’s calendar? +

How do I delete a program that has been assigned to a client? +

How do I view pre-designed programs? +

HOW CAN I REQUEST ADDITIONAL EXERCISES ADDED TO THE LIBRARY?+

GOALS, NUTRITION, MEASUREMENT & PERFORMANCE TRACKING

How do I use Goals? +

How do I use Nutrition? +

How do I use Measurements? +

How do I use Performance Assessments? +

How do I calculate my body fat percentage? +

Can clients record their own information? +

TRAINER PRO

*NASM is not responsible for tax rate decisions.

What is the difference between a service, package, booking, session, and class?+

HOW CAN I SELL SERVICES AND/OR PACKAGES TO MY CLIENTS?+

How do I connect with Stripe for payments? +

HOW CAN I CHOOSE WHAT FORM OF CURRENCY I PREFER?+

HOW DO I SET UP MY HOURS AND LOCATION(S)?+

WHAT ARE THE DIFFERENT LOCATION TYPES I CAN ATTACH TO A SERVICE?+

How do I create a service?+

HOW DO I CREATE PACKAGE?+

HOW DO I BLOCK OUT PERSONAL TIME?+

HOW DO I SCHEDULE A SESSION WITH ONE CLIENT OR A SMALL GROUP OF CLIENTS?+

HOW DO I SCHEDULE A CLASS WITH MULTIPLE CLIENTS?+

How do I archive a service or package?+

How do I unarchive a service or package?+

When do I receive payment or a service?+

How do my clients book a session?+

How do my clients book a class?+

HOW DO I KNOW WHEN A CLIENT HAS REQUESTED A SESSION?+

CAN I CHANGE MY TIME ZONE?+

TECHNICAL SPECIFICATIONS & PRE-REQUISITES

What are the minimum device requirements for Edge? +

Are there any other technical requirements? +

Can I access Edge on multiple devices? +

If I am experiencing technical difficulties, who do I contact? +

How much space does Edge use on my device? +

Can I access the features on the web instead of on a mobile device? +

Are there any pre-requisites or qualifications to be able to use Edge? +

Do I have to sign a waiver to use Edge? +

DATA & SECURITY

How safe is my information and the information of my clients? +

Does NASM use any of my information or my client's information? +

What if I am no longer a client of a trainer and want my records deleted? +

Will I lose my program information if my trainer cancels their subscription? +

Can I export or print my client’s information? +

Will I lose my data if I accidentally delete Edge? +