What are the hardware and system requirements for the remote exam?
Below are the standard hardware and system requirements:
- A functioning web camera and microphone (some web cameras have them built-in)
- PSI requires the use of the Google Chrome browser
- The most up to date information on the minimum systems requirements (such as Operating Systems, Resolution and Bandwidth) can be found here.
The following are incompatible:
- Mobile Devices
- Apple devices released prior to Fall 2020 (without new M1 Chip)
Run a System Compatibility Check on the device and internet you plan to use for your test, to make sure your device is good to go for online proctoring. If you run into any technical issues with the PSI Exam platform, before the start of your exam, you can reach out to PSI Technical Support at 1-855-436-2039.
Is my online proctored test with PSI secure?
PSI uses virtual lock-down browser technology with enhanced communication security and encryption. The lock-down browser restricts your ability to open and use additional windows or programs during the test session. Your personally identifiable information is always protected. PSI only has access to the webcam and audio on your computer until you close the online proctoring software application.
As part of the check-in process, you will be required to take a real-time video of your testing environment to ensure compliance and secure your workspace.
Where can I take my online proctored test?
You can test in the convenience of your home. Wherever you test, you should be in a walled room where you will not be disturbed. No one else is permitted in the room with you while you are testing.
What actions are prohibited during my test?
Test rules provide guidance for what is acceptable during your test and can be found within the NASM Candidate Information Bulletin. The proctor will use your webcam and on-screen chat to communicate with you during your test. Your test may be paused by the proctor or automatically by the testing platform to investigate suspicious actions or events during the test. Examples of prohibited behavior may include, but are not limited to:
- Looking off the screen
- Mumbling or speaking aloud
- Using unauthorized materials
- Interacting with third parties intentionally or unintentionally
- Leaving the circle of view of the webcam
The proctor will investigate the event and then release your test so that you may continue after re-accepting the terms and conditions. If you have any questions about the pause or release of your test, you can chat with your proctor directly.
Is my test session recorded?
Yes. The entire test session is recorded, from when you check in to when you complete the test and close out of the online proctoring application.
Important note: After completing the test, you must fully close the online proctoring application before leaving the view of the webcam. Leaving the view of your webcam for any reason or duration during the test may result in your test session being terminated, and your test results invalidated, even if you have already completed the test.
What should I do before the day of my exam?
Run through this final checklist to make sure you are all set for your test:
- Review the NASM Candidate Information Bulletin that outlines the Exam Rules and Guidelines.
- Make sure you have a dependable device with a webcam and stable internet connection.
- Run a System Compatibility Check on the device and internet you plan to use for your test, to make sure your device is good to go for online proctoring.
- Access to a private, quite and clutter-free location. Review this helpful resource on Tips for Environment and Lighting for Online Proctoring.
- With exception to the examination website, all other programs and applications are closed.
- You have your government-issued photo identification ready to show the proctor. The identification must be valid (not expired) and include your signature. Examples include a driver’s license or a passport. Note: Military IDs and credit cards are not accepted for online proctored tests.
- You have your CPR/AED Certification ready to show the proctor. The certification must be valid (not expired).
- Your workstation is clear of any non-approved materials.
A helpful video demonstration of the exam day can be found here.
Is there an online tutorial exam I can take before my remote exam session?
Yes, an exam tutorial is provided to you within the online testing platform. We highly recommend that you take the exam tutorial before the exam, so you can become familiar with the exam interface. You can access the tutorial as many times as you wish and the time used for the tutorial will not affect the time allotted for other exams.
What time should I arrive for my exam?
PSI will allow you to start your exam launch process up to 30 minutes before your scheduled exam appointment. We recommend utilizing this time in order to complete your pre-exam checklist.
Please note: You will have 15 minutes after your exam appointment start time to connect with the proctor. Failure to do so will result in the exam being marked as a no show, at which point you will be required to contact Member Services for your options by phone at 1-800-460-6276 option 3.
Does my exam begin when I connect with the Proctor?
No, the allotted time for your exam does not begin until the exam has been unlocked by your proctor.
Does NASM offer any Special Accommodations for the CPT Exam?
Yes, NASM does offer Special Accommodations for the CPT Exam. NASM complies with the Americans with Disabilities Act of 1990. In order to ensure the opportunity for all qualified persons, NASM will make reasonable accommodations for candidates with disabilities that might affect their NASM-certification exam taking. Please click here for the Special Accommodation Application.
Note: Not all Exam Accommodations can be approved for Live Remote Proctoring and may require you to test in-person at a testing facility.