FAQs - Frequently Asked Questions

What is your return policy?
NASM offers a 28-day Return period in which a request for cancellation can be made. For more details, please reference the NASM Terms & Conditions by click here.
Does NASM offer insurance to trainers?
No, we do not offer insurance to trainers. However, NASM has partnered with InsureYourClub.com, the leading online insurance service for the fitness industry, to provide exclusive rates on comprehensive property and professional liability insurance. Please visit InsureYourClub.com for more information.
Where can I find downloadable materials?
NASM offers a wide variety of downloadable resources for our trainers. Please visit our Trainer Resources page to see our professional forms and downloads.
Can I get a tracking number for my order?
FedEx will automatically e-mail you a tracking confirmation upon shipment of your package. If you did not receive your tracking number within 2 business days, please contact NASM Member Services at 1-800-460-6276.
Can I access my courses on an iPad or Apple device?
NASM recommends using a Windows based laptop or desktop as the NASM Student Portal requires Adobe Flash. Flash does not come pre-installed on any Apple device. The iStore has applications available to enable Flash content. Additionally, Safari web browser is not compatible with the NASM online courses.
How do I change my password?
To reset your NASM.org password, please visit the login page and use the Forgot Password feature. Password resets may take up to 30 minutes to take effect. Any attempt to login prior to this timeframe may result in an Invalid Password error. You will be required to change this password again after you login with it next time. Passwords are not recoverable in the system, so if you lost your password, the only option is to request a new one time use temporary password.
Can I earn CEUs from courses I completed through college?
NASM offers college course CEU credits on a per unit basis. For example, a semester long Anatomy course worth 3 units would provide 0.3 NASM CEUs (up to a maximum of 1.5 CEUs). Please provide a copy of an official transcript with your recertification application submission.
What happens if my CPT certification has expired?
NASM offers a 90-day grace period beyond your CPT Certificate expiration date to earn CEUs with a late fee payment. If CEUs have been completed within 90-days of expiration, you have one-year to submit your paperwork for recertification. Failure to complete the required CEUs within this 2 year +90 day grace period timeframe will require re-enrollment.
Can anyone see my exam score?
No, as NASM does not release exam scores.
Where can I find exam study Tips?
Click here to access the CPT Study Guide.
What CPR/AED providers does NASM accept?
NASM recommends the following organizations-American Heart Association, American Red Cross, American Safety and Health Institute, St. John Ambulance, Emergency Care & Safety Institute or Emergency Medical Technician.
Can I do my CPR/ AED course Online?
Currently, all CPR/AED require hands-on assessment. Online courses will not be accepted unless a hands-on component is included.

How do I change my credit card number on file?
To process a payment and/or update banking information, please contact the Member Services department at 1-800-460-6276.
Can I change the date of my monthly Installment payment?
No, per the terms of our Installment agreement, the monthly payment date cannot be altered.
Can I cancel my monthly payment plan?
NASM offers a 28-day return period in which a request for cancellation can be made. If you wish to pay off your remaining balance, please contact the Member Services department. For more details, please reference the NASM Terms & Conditions by click here.
Do I have the option to put my account on hold/freeze?
No, we do not offer the option to freeze or hold your account. If you are currently on a payment plan, there is not a way to delay or adjust the date of your recurring payment.
Does NASM collect payment information via text message?
NASM does not use text for payment purposes and any such texts received are not from NASM.

Where can I print my temporary certificate?
Proof of any online NASM course completion can be printed from the NASM Student Portal under the Certificates tab.
What software is required to access my NASM eLearning Center?
For the best user experience, we recommend you use the most up-to-date version of the following browsers: Window 7+, Mac 10.10+, iOS 9, Android 4.4+.

Adobe Flash Player is required. Download the latest Flash Player here

For the best functionality and user experience, we suggest using a desktop or laptop that includes the above system requirements.
How do I change my password?
To reset your NASM.org password, please visit the login page and use the Forgot Password feature. Password resets may take up to 30 minutes to take effect. Any attempt to login prior to this timeframe may result in an Invalid Password error. You will be required to change this password again after you login with it next time. Passwords are not recoverable in the system, so if you lost your password, the only option is to request a new one time use temporary password.
Can I access my courses on an iPad or Apple device?
NASM recommends using a Windows based laptop or desktop as the NASM Student Portal requires Adobe Flash. Flash does not come pre-installed on any Apple device. The iStore has applications available to enable Flash content. Additionally, Safari web browser is not compatible with the NASM online courses.

Where can I find my Enrollment ID?
Login to NASM.org and click My Account and go to “Courses.” Locate your "CPT Exam Enrollment" in the list of Courses and click the Action button; clicking this button will direct you to a new page. Your enrollment ID will be displayed in the navigation pane on the left side of your screen.
What is my Enrollment ID?
Your Enrollment ID is an unique identification number used to locate your testing record with PSI. Please have your Enrollment ID number ready when contacting PSI to schedule your CPT exam. You can schedule your exam with PSI by calling 1-800-733-9267 or visit PSI.
Can I transfer my enrollment to a friend?
Online account registrations and examination registrations are non-transferable. Please reference the NASM Terms and Conditions for more details.
When do I receive my Certificate?
An official certificate will be mailed to you within 4 – 6 weeks after passing your CPT Exam. A web copy of your certificate will be made available within 3 business days of passing your CPT Exam. All web certificates can be printed under the Certificates option within your NASM Student Portal.
How do I schedule my CPT exam?
Contact PSI at 1-800-733-9267 or go online at PSI to register. Please have your Enrollment ID available, as it is needed to complete the registration process.
Where can I find Exam study Tips?
You can find the CPT Study guide by clicking here.
Will I receive my exam score?
NASM does not release exam scores. If you fail the CPT exam, PSI will provide you with a score report providing details of your test results.
Can anyone see my exam score?
No, NASM does not release exam scores.
What CPR/AED providers does NASM accept?
NASM recommends the following organizations-American Heart Association, American Red Cross, American Safety and Health Institute, St. John Ambulance, Emergency Care & Safety Institute or Emergency Medical Technician.
Can I do my CPR/ AED course online?
Currently, all CPR/AED require hands-on assessment. Online courses will not be accepted unless a hands-on component is included.
What do I need to take with me to the testing facility?
You will be required to present a valid government-issued photo ID along with a current CPR/AED certification. Without these two mandatory items, you will be turned away and may incur additional fees to reschedule your exam.
What happens if I miss my PSI exam appointment?
If you cancel your exam less than 24-hours of your scheduled date and/or fail to show for your scheduled exam, you must contact NASM Member Services to reactivate your eligibility. Please know that additional fees may apply.
How do I get an extension for my course?
Access to your online materials is aligned with your enrollment period. Your access will end on the course expiration date. For CPT, the initial enrollment period is 180 days. You may extend your access for a fee. Please contact the Member Services team for additional details.
I failed my exam, can I purchase a retest? And when can I reschedule?
If you missed your deadline or failed your initial exam attempt, a retest for the exam can be purchased. Requirements and limitations for retesting are described in the Candidate Handbook. Please contact the Member Services team for additional details regarding pricing and limitations.
Does NASM offer any Special Accommodations for the CPT Exam?
Yes, NASM does offer Special Accommodations for the CPT Exam. NASM complies with the Americans with Disabilities Act of 1990. In order to ensure the opportunity for all qualified persons, NASM will make reasonable accommodations for candidates with disabilities that might affect their NASM-certification exam taking. Please click here for the Special Accommodation Application.
How many questions are on the CPT exam and how long do I have to complete it?
There are 120 test questions, in which 20 are research questions and do not count toward or against the final score. There is a 2-hour time limit and you must pass with a 70% or better.
Is there a CPT practice exam?
Yes. Dependent upon which package was purchased, you may have 1 or more practice exams available to you for the duration of your enrollment period. You can locate the practice exam via your NASM Student Portal.

I purchased the Guided Study program, when will I get login and course instruction information?
On your date of purchase, you will receive a Welcome email that will provide you with your general log-in and course access information. Within 1 business day, you will receive an email confirmation for the integration of your online course materials. After both confirmations have been received, you may then access your eLearning Center and select your Guided Study start date. If you do not receive your email confirmations within 1 business day, please contact the Member Services team for additional assistance at 1-800-460-6276.
Can the quizzes and exams be repeated in the Guided Study?
With the exception of the Final Test, you receive an unlimited amount of attempts to redo any activity during your enrollment period. While you can redo activities, we cannot clear or wipe away the progress you make within the course.
What if I need to switch my Guided Study sessions?
Your Coach can help you select a different group that meets your needs. Be sure to select a new Study Group that wraps up before your exam expires; picking a new group will not extend your exam expiration date. Please note that you will likely have a different Coach and/or Mentor when you change Study Groups.
What if I purchased the CPT Development Program along with the CPT Guided Study?
The CPT Development Programs provides you with hands-on gym experience, and can only be completed after you have passed your CPT Certification Exam. Please complete your CPT Guided Study program and your CPT Certification Exam first. After you have passed the Exam, contact studentsuccess@nasm.org and they will assist you in getting started with your CPT Development Program.

How often do I need to recertify?
To support NASM's commitment to protect health and safety, the NASM-CPT certification must be recertified every two (2) years. This ensures that NASM-CPT professionals are current with the best-practice guidelines and the specific knowledge, skills, and abilities described in the most recent Job Analysis Study.
What is a CEU?
The acronym "CEU" stands for Continuing Education Unit. Continuing education programs are intended to promote continued competence, development of knowledge and skills, and enhancement of professional skills and judgment beyond the levels required for entry-level practice. For additional details, please reference the NASM recertification guidelines by clicking here.
How many CEUs do I need to recertify?
NASM-CPTs are required to complete 2.0 CEUs (20 contact hours) every two year certification period. This includes 0.1 CEUs from the mandatory CPR/AED certification.
What is an NASM approved CEU? Where can I find this information?
An approved CEU is a course that has been submitted to NASM through a third-party organization and has been awarded CEU value. These organizations are part of NASM’s Provider Program and will note their provider number and CEU value on the certificate of completion that you receive. Please contact our Member Services department for questions regarding our current list of provider courses.
What is a petition? How do I petition a course that is not an NASM approved CEU?
CEU providers that have not contacted NASM for pre-approval status will require a petition. Petitions allow NASM to review the material covered and make a CEU value determination. This process can be completed in the recertification section found in their NASM Student Portal. To petition a course, please print and submit the application found here.
How can I become an approved NASM CEU provider?
For application information, please contact our Member Services department at 800-460-6276.
Can I earn CEUs from courses I completed through college?
NASM offers CEU credits for college courses on a per unit basis. For example, a semester long Anatomy course worth 3 units would provide 0.3 NASM CEUs (up to a maximum of 1.5 CEUs). The college course content must fall within our current performance domains to be accepted for credit (i.e. majors in Kinesiology, Exercise Science, Exercise Physiology, Heath Science, etc.). Please provide a copy of an official transcript with your recertification application submission.
What happens if my CPT certification has expired?
NASM offers a 90-day grace period, beyond your CPT Certificate expiration date, to earn CEUs. If CEUs have been completed within your 90 day grace period, you have one-year to submit your paperwork for recertification. Failure to complete the required CEUs within the grace period will require re-examination.
What is Recert for Life?
NASM’s Recertify for Life gives NASM Certified Personal Trainers (NASM-CPT) the opportunity to avoid bi-annual renewal fees with a one-time fee of $299. NASM-CPTs are still required to submit a recertification application and show proof of 2.0 CEUs (including a mandatory copy of a current CPR/AED card) every 2 years.
I just completed an approved NASM CEU, when can I submit this towards my recertification?
You can input and upload your CEU documentation in the recertification portal at any time during your certification period.
What CPR/AED providers does NASM accept? Can I do my CPR/ AED course online?
NASM recommends the following organizations-American Heart Association, American Red Cross, American Safety and Health Institute, St. John Ambulance, Emergency Care & Safety Institute or Emergency Medical Technician. NASM will only accept the CPR/AED course if a hands-on assessment was completed. On-line courses will not be accepted unless a hands-on component is included.

Can I get a tracking number for my order?
Please contact NASM Member Services 3 business days after ordering at 800-460-6276, Option #2, to request a tracking number be emailed to you.

What if I missed my scheduled Workshop session, can I reschedule? Or receive a refund?
Failure to attend a scheduled workshop will result in the forfeiture of the cost of the workshop. A replacement workshop will be charged at full price. We do not offer refunds for workshops outside of our standard return window.
I am already registered for a Workshop, and can't make it, can I switch?
You may request an exchange if you contact the Member Services department at least seven (7) days before the date of the scheduled workshop (excluding the date of the workshop) and you pay the Workshop Transfer fee of $35. If an exchange is approved, you will be required to schedule a replacement workshop within 1 year of the original request date.

Please refer to the NASM Workshop registration email to enroll in a different workshop. If you do not have the original Workshop registration email please contact us at: registrations@nasm.org for assistance.
When does my Workshop expire?
Workshop courses expire 18 months from date of purchase.
I would like to attend a different Workshop than the one I purchased, can I switch?
If your workshop is already scheduled, you may request an exchange if you contact the Member Services department at least seven (7) days before the date of the scheduled workshop (excluding the date of the workshop) and you pay the Workshop Transfer fee of $35. You can choose any workshop for which you meet the prerequisites. If the then current price of the workshop you choose is greater than the original purchase price you paid, you will be charged the difference. You will not be entitled to a refund if you exchange for a workshop that has a lower price than the original purchase price. If you would like to switch the workshop type, please contact Member Services at 1-800-460-6276, Option 2.

How do I contact NASM?

General Questions:
Toll-free: 800-460-6276
International: 1-602-383-1200
Email: nasmcares@nasm.org

Hours:
Monday - Friday 6am-6pm PST
Saturday, Sunday - 8am-5pm PST

Enrollment Advisors:
Toll-free: 800-460-6276 option 1

Hours:
Monday - Thursday 6am-7pm PST
Friday - 6am-6pm PST
Saturday, Sunday - 8am-5pm PST

Accounting/Member Services:
Toll-free: 800-460-6276 option 2

Hours:
Monday - Friday 6am-6pm PST
Saturday, Sunday - 8am-5pm PST

Mailing Address:

NASM Arizona Office
1750 E. Northrop Blvd., Suite 200
Chandler, AZ 85286-1744
How do I contact AFAA?

General Questions:
Toll-free: 800-446-2322 option 2
Email: customerservice@afaa.com

Hours:
Monday - Friday 5am-5pm PST
Saturday, Sunday - 7am-4pm PST

Enrollment Advisors:
Toll-free: 800-446-2322 option 1

Hours:
Monday - Thursday 5am-6pm PST
Friday - 5am-5pm PST
Saturday, Sunday - 7am-4pm PST

Member Services:
Toll-free: 800-446-2322 option 2
Email: customerservice@afaa.com

Hours:
Monday - Friday 6am-6pm PST
Saturday, Sunday - 8am-5pm PST

Mailing Address:

AFAA Headquarters
1750 E. Northrop Blvd., Suite 200
Chandler, AZ 85286-1744
How do I contact Premier Global?

For general enquiries, please send an email to NASMCST@permierglobal.co.uk

Customer Service
Phone: 0845-1-90-90-91 (Inside UK)

Hours:
Monday - Thursday 8:30 - 17:30 GMT
Friday 8:30 – 16:30 GMT

Sales
Phone: 020-3811-0701 (Inside UK)

Hours:
Monday – Thursday: 8:30 – 20:00 GMT
Friday: 8:30 – 17:30 GMT
Saturday: 10:00 – 14:00 GMT

Premier Global website: www.premierglobal.co.uk

1-800-460-6276

Advisors available: M-Th 6-7, F 6-6, S-S 8-5pm PST

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