To see our FAQs in Spanish, click here.

GENERAL & MISC

1. Does NASM offer insurance to trainers?

   No, we do not offer insurance to trainers. However, NASM has partnered with Next Insurance, an innovator in the insurance space who provides affordable, comprehensive, and easy-to-use insurance for personal trainers. Please visit Next-Insurance.com for more information..

2. Where can I find downloadable materials?

   NASM offers a wide variety of downloadable resources for our trainers. Please visit our Trainer Resources Downloads page to see our professional forms and downloads.

3. Can I get a tracking number for my order?

   Currently, we do not automatically send out tracking information for shippable products. However, please feel free to contact NASM Member Services by phone at 1-800-460-6276 or email at [email protected] to obtain this information. Please allow 1-2 business days from your order date for this information to be received by our team.

4. What is your return policy?

   NASM offers a 28-day return period in which a request for cancellation can be made. All cancellation requests must be made by phone with Member Services by calling 1-800-460-6276. For more details, please reference the NASM Terms & Conditions by clicking here.

5. Can I access my courses on a mobile device?

   NASM courses can be accessed on most mobile devices. NASM recommends using either Google Chrome or Mozilla Firefox as your internet browser for accessing your courses, as they are the most compatible with our learning platform. If the mobile device you are using does not have these browsing options available for download or you are experiencing issues on your mobile device, you will want to defer to using a desktop or laptop computer for those specific courses.

6. What CPR/AED providers does NASM accept?

   In addition to NASM's own online CPR course, we recommend the following organizations: American Heart Association, American Red Cross, American Safety and Health Institute, St. John Ambulance, Emergency Care & Safety Institute or Emergency Medical Technician.

   IMPORTANT COVID-19 NOTICE: NASM recognizes that due to the COVID-19 pandemic, there is very limited availability of hands-on skills assessments for CPR/AED certifications. NASM will be temporarily waiving the hands-on skills assessment requirement and accepting online only CPR/AED courses. This waiver applies to exam candidates and professionals recertifying their credentials.

   Please note: The online course must still include Adult CPR and AED.

7. Can I do my CPR/ AED course Online?

   Yes, you can get CPR/AED certified online with NASM. The standard requirement for a CPR/AED course requires that the training include a hands-on assessment; Hybrid courses are accepted.

   IMPORTANT COVID-19 NOTICE: NASM recognizes that due to the COVID-19 pandemic, there is very limited availability of hands-on skills assessments for CPR/AED certifications. NASM will be temporarily waiving the hands-on skills assessment requirement and accepting online only CPR/AED courses. This waiver applies to exam candidates and professionals recertifying their credentials.

   This waiver will be in effect until the CDC and government recommendations for social distancing have been lifted in the United States. Once the social distancing orders have been lifted, there will be a 60-day window before the hands-on requirement will be reinstated.

   NASM recommends that anyone who certified or recertified during the Waiver Period obtain the hands-on skills assessment once available to avoid any insurance or liability issues which could arise due to the lack of such training.

   Please note: The online course must still include Adult CPR and AED.

8. What software is required to access my NASM Student portal?

   For the best user experience, we recommend you use the most up-to-date version of the following operating systems: Window 7+, Mac 10.10+, iOS 9, Android 4.4+.

9. What if I forgot my password?

   To reset your NASM.org password, please visit the login page and use the Forgot Password feature. Password resets may take up to 30 minutes to take effect. Any attempt to login prior to this timeframe may result in an Invalid Password error. You will be required to change this password again after you login with it next time. Passwords are not recoverable in the system, so if you lost your password, the only option is to request a new one-time use temporary password.

10. Can I transfer my enrollment to a friend?

    Online account registrations and examination registrations are non-transferable. Please reference the NASM Terms and Conditions for more details.

BILLING/PAYMENT INFORMATION

1. How do I change my credit card number on file?

   To process a payment and/or update banking information, please contact the Member Services department at 1-800-460-6276, Option 5.

2. Can I change the date of my monthly Installment payment?

   In some instances, we may be able to adjust your payment due date. Please contact Member Services at 1-800-460-6276 option 5.

3. Can I cancel my monthly payment plan?

   NASM offers a 28-day return period in which a request for cancellation can be made. If you wish to pay off your remaining balance, please contact the Member Services department. For more details, please reference the NASM Terms & Conditions by clicking here.

4. Do I have the option to put my account on hold/freeze?

   No, we do not offer the option to freeze or hold your account. If you are currently on a payment plan, there is not a way to delay or adjust the date of your recurring payment.

5. Does NASM collect payment information via text message?

   NASM does not use text for payment purposes and any such texts received are not from NASM.

6. Can I change the amount that is drafted from my monthly payment plan?

   Per the payment terms of our installment agreement, the monthly payment amount cannot be altered.

7. How can I receive a copy of my order and/or payment?

   Order history is located in your Student Portal by logging into www.nasm.org. Additionally, a request can be made through Member Services at 1-800-460-6276 option 5 or [email protected].

8. The copy of my order history does not show the payment type or method. How can I receive a copy of my purchase with this information included?

   To ensure the security of payment information, payment information is not included in the order history. To receive a purchase receipt confirming the payment method contact Member Services at 1-800-460-6276, option 5.

9. Can I pay off my balance in advance?

   Yes, you may pay off your balance by calling Member Services at 1-800-460-6276, option 5.

10. Can I make a larger payment towards my balance?

    Yes, you may make a larger payment towards your balance at any time. It's important to understand your set payment date, as any payment made greater than 5 days to the draft date will be applied to the principle balance.

11. Can I use a check or checking account for my monthly payments?

    A credit or debit card is the only accepted method of payment for monthly installment plans.

12. What happens if I miss a payment?

    If a scheduled payment is attempted but declined (i.e. expired card on file, insufficient funds, etc) course and exam access will be suspended until account is brought current. To bring your account current or update payment information call Member Services at 1-800-460-6276 option 5.

13. Can I manage my installment payments online?

    Not currently. You can manage your installment plan by contacting Member Services at 1-800-460-6276. They can assist with updating payment information, paying off your balance and bringing accounts current.

14. Can a 3rd party pay off my balance for me?

    NASM does work with a 3rd party, First Credit Services, on any loan that is currently past due.

15. Do you accept Scholarships for payment?

    Scholarships payments are accepted so long as the payment is made by a third party. For more information, please contact Member Services at 1-800-460-6276, option 5.

16. My spouse is/was in the military; Can government funding pay for my course?

    There are some instances were spouses are eligible for funding (i.e. MyCAA). Working directly with your VA/military representative will provide eligibility/funding options. You may also contact a Program Advisor at 1-800-460-6276.

COURSE ACCESS/NASM STUDENT PORTAL

1. Where can I print my temporary certificate?

   Proof of any online NASM course completion can be printed from the NASM Student Portal under the Certificates tab.

2. What if I can't see my courses listed in my online account?

   Please allow up to 3 hours after your purchase to ensure your courses have uploaded into the student portal. Please ensure all your information is up-to-date with NASM including any updated email addresses.

3. When I access my course, it tells me I don't have permission or this course may have expired. What does this mean?

   All course content has a standard enrollment duration. If you are receiving this message, it may mean your course access is expired. Please contact Member Services at 1-800-460-6276 option 3 to confirm expiration and/or extension options. Please note: Extension fees may apply.

4. How do I update the name on my student profile?

   To update your name, you will need to provide supporting documentation for the name change. Please contact Member Services team by phone at 1-800-460-6276 option 2, or by email at [email protected].

5. How do I change my username and/or password?

   You can update your username within the "My Account" section of your student portal. If you forgot your password, select the "Forgot Password?" option on the initial log in page.

6. How do I update my personal information, like my email address or mailing address?

   To update contact information, log into your Student Portal at www.nasm.org
   1. Click on My Account
   2. Select the “ACCOUNT” menu option.
   3. Click the orange "Change" button.
   4. Make the appropriate changes and select "UPDATE" at the bottom of the page to ensure updated information is saved.

7. What if I am receiving an error when trying to redeem my enrollment key?

   Be sure to enter the enrollment key exactly how it was provided (ie. using special characters or alpha numeric). If error persists, contact Member Services for support at 1-800-460-6276 option 2.

GYMTERNSHIP^™ PROGRAM

1. When would I reach out to NASM to begin the Gymternship^™ placement process?

   The placement process will begin after the completion of the first section within the Gymternship course, which includes the participant agreement and resume submission. If you need to update your address or have any questions within the Gymternship program please contact us at [email protected].

2. How long does it take to be matched with a partnering facility?

   The matching process can take up to 45 days from the date both Gymternship^™ Pre-placement Agreement and resume have been received. For example, if day 1 is 8/21/22, the place-by date will be 9/21/22.

3. Can the Gymternship^™ be purchased separately?

   Yes, however you must work with an NASM Program Advisor to determine if there is an eligible host facility in your area.

4. What is the distance I would be requested to travel for my Gymternship^™?

   We attempt to locate a facility within a reasonable distance from your confirmed address. This is typically within a 20 mile radius.

5. If I already work as a certified personal trainer with a gym, can I still participate in Gymternship^™?

   To determine eligibility, please reach out to [email protected].

6. Can I intern where I already work out?

   Gymternship^™ placement is dependent upon whether a gym is an NASM partnered facility and/or meets the requirements for being a host facility.

7. Can I suggest a facility to intern with for my Gymternship^™?

   Requests will be taken under consideration but cannot be guaranteed.

8. Are there any CEU’s associated with completing this program?

   CEU’s are not awarded for participation in this program.

9. I recently purchased the CPT Development Program, what is the difference between that course and the Gymternship^™?

   The program is the same, the online materials have been updated, and you will receive access to the newly updated course once you start your program.

10. Is there a Job Guarantee associated with this program?

    Yes, the job guarantee is part of the Gymternship^™ program. Click here to access the Job Guarantee Request Document and send the completed form to [email protected].

EXAM AND TESTING INFORMATION

*If you purchased the CPT exam on or after Feb. 22nd, refer to the questions below. If you purchased the remote CPT exam on or before Feb. 21st, click here.

General Exam and Testing Information

1. How many questions are on the CPT exam and how long do I have to complete it?

   There are 120 test questions, in which 20 are research questions and do not count toward or against the final score. There is a 2-hour time limit and you must pass with a scaled score of 70 or better.

2. Does NASM offer any Special Accommodations for the CPT Exam?

   Yes, NASM|AFAA does offer Special Accommodations. NASM|AFAA complies with the Americans with Disabilities Act of 1990. In order to ensure the opportunity for all qualified persons, we will make reasonable accommodations for candidates with disabilities that might affect their exam taking. Please click here for the Special Accommodation Application.

   Note: Not all Exam Accommodations can be approved for Live Remote Proctoring and may require you to test in-person at a testing facility.

3. Is there an expiration date on my CPT exam?

   Yes. The standard CPT exam expires 180 days from the date of enrollment or enrollment key redemption.

4. How do I get an extension for my course?

   For the CPT exam, the initial enrollment period is 180 days from the date of purchase. Please contact the Member Services team by phone at 1-800-460-6276 for details on extension options. Please note that additional fees may apply.

5. Where can I locate the expiration date of my CPT exam?

   To find your CPT exam expiration date:
   1. Log in to NASM.org
   2. Click on My Account and select the “Proctored Exam” menu option.
   3. Locate the exam name and you will find the expiration date next to the blue action button.

6. Is there a CPT practice exam?

   Yes. Dependent upon which package was purchased, you may have one or more practice exams available to you for the duration of your enrollment period. You can locate the practice exam within your CPT Content enrollment.

7. What documentation do I need to have available at the time of my test?

   At the time of your exam, you are required to present the following documentation. Both credentials will be verified by the proctor before you are permitted to begin the exam.
   1. A valid, current government-issued Photo ID
   2. Current and valid Cardiopulminary Resuscitation (CPR) and Automated External Defibrillator (AED) certification*. Failure to provide proof of your valid CPR/AED certification at the time of your test will result in a mandatory rescheduling of your exam.
   Please reference the NASM Candidate handbook for additional testing information. If you have any additional questions, please reach out to NASM Member Services department at 1-800-460-6276, option 3.

8. What CPR/AED providers does NASM|AFAA accept?

   We recommend the following organizations: American Heart Association, American Red Cross, American Safety and Health Institute, St. John Ambulance, Emergency Care & Safety Institute or Emergency Medical Technician.

9. Can I do my CPR/ AED course online?

   The standard requirement for a CPR/AED course requires that the training include a hands-on assessment; Hybrid courses are accepted.

   Due to the COVID-19 pandemic, NASM is temporarily waiving the hands-on skills assessment requirement and accepting online only CPR/AED courses. For your convenience, we offer an option to get your CPR/AED certification online with NASM|AFAA. This waiver applies to exam candidates and professionals recertifying their credentials. This waiver will be in effect until the CDC and government recommendations for social distancing have been lifted in the United States. Once the social distancing orders have been lifted, there will be a 60 day window before the hands-on requirement will be reinstated.

   NASM recommends that anyone who certified or recertified during the Waiver Period obtain the hands-on skills assessment once available to avoid any insurance or liability issues which could arise due to the lack of such training.

   Please note: The online course must still include Adult CPR and AED

Scheduling Your Exam with PSI

10. How do I schedule my exam?

    You will be eligible to schedule your exam typically within 1-2 business days after signing up with NASM. You can schedule your exam and choose your testing method (in-person or remote) by following the instructions below:

    1. Log into your Student Portal and access the "Proctored Exams" menu option
    2. Within the "Unscheduled" tab, choose the exam you wish to schedule for and click the "Schedule" button
    3. You will be redirected to the Proctor Candidate website where you will be able to begin the scheduling process. Note: You will be required to schedule your exam appointment at least 24 hours in advance.
    4. After successfully booking your exam appointment, you will receive a Confirmation Email with the appointment details.

11. How do I cancel or reschedule my exam appointment?

    If you need to cancel or reschedule your exam appointment, you must make those changes 24 hours in advance to your scheduled appointment date/time. If you do not meet this deadline, you will be unable to modify your appointment.

    To modify your appointment, follow the steps outlined below:
    1. Log into your Student Portal and access the "Proctored Exams" menu option.
    2. Within the "Scheduled" tab, choose the exam appointment you wish to modify and click the "Modify" Button.
    3. You will be redirected to the Proctor Candidate website where you will be able to make the necessary changes. Note: If you are rescheduling your exam, you will be required to schedule your exam appointment at least 24 hours in advance.
    4. After successfully rescheduling or cancelling your exam appointment, you will receive a Confirmation Email with the details of the change.

12. What happens if I miss my exam appointment?

    If you are absent for your exam, you will forfeit your exam eligibility and will be required to call Member Services for assistance. Please note that fees may apply to establish new eligibility in the case of a missed exam.

13. Can I schedule a same-day exam appointment?

    Unfortunately, you cannot schedule an appointment sooner than 24 hours from the time you attempt to schedule your appointment.

14. I live abroad or plan on traveling; Can I choose the timezone in which I wish to schedule my exam appointment for?

    Yes. In the scheduling process, you will be able to choose your desired testing location or timezone depending on whether you're testing in-person or online. Once your location has been selected, all dates and times will be reflected in that timezone.

15. Can I switch my appointment from testing in-person to online remote proctoring? Or vice versa?

    Yes. PSI supports the ability for you to choose your proctor modality during the scheduling/rescheduling process. Note: You will be unable to modify your appointment less than 24 hours of your scheduled appointment date/time. Appointment availability may differ between the two options.

Taking the Exam Online with PSI

16. What are the hardware and system requirements for the remote exam?

    Below are the standard hardware and system requirements:
    1. A functioning web camera and microphone (some web cameras have them built-in)
    2. PSI requires the use of the Google Chrome browser.
    3. The most up to date information on the minimum systems requirements (such as Operating Systems, Resolution and Bandwidth) can be found here.
    
    The following are incompatible:
    Chromebooks
    Mobile Devices
    Tablets/iPads
    Apple devices released prior to Fall 2020 (without new M1 Chip)
    
    Run a System Compatibility Check on the device and internet you plan to use for your test, to make sure your device is good to go for online proctoring. If you run into any technical issues with the PSI Exam platform, before the start of your exam, you can reach out to PSI Technical Support at 1-855-436-2039.

17. Is my online proctored test with PSI secure?

    PSI uses virtual lock-down browser technology with enhanced communication security and encryption. The lock-down browser restricts your ability to open and use additional windows or programs during the test session. Your personally identifiable information is always protected. PSI only has access to the webcam and audio on your computer until you close the online proctoring software application.

    As part of the check-in process, you will be required to take a real-time video of your testing environment to ensure compliance and secure your workspace.

18. Where can I take my online proctored test?

    You can test in the convenience of your home. Wherever you test, you should be in a walled room where you will not be disturbed. No one else is permitted in the room with you while you are testing.

19. What actions are prohibited during my test?

    Test rules provide guidance for what is acceptable during your test and can be found within the NASM Candidate Information Bulletin. The proctor will use your webcam and on-screen chat to communicate with you during your test. Your test may be paused by the proctor or automatically by the testing platform to investigate suspicious actions or events during the test.

    Examples of prohibited behavior may include, but are not limited to:

    Looking off the screen
    Mumbling or speaking aloud
    Using unauthorized materials
    Interacting with third parties intentionally or unintentionally
    Leaving the circle of view of the webcam
    
    The proctor will investigate the event and then release your test so that you may continue after re-accepting the terms and conditions. If you have any questions about the pause or release of your test, you can chat with your proctor directly.

20. Is my test session recorded?

    Yes. The entire test session is recorded, from when you check in to when you complete the test and close out of the online proctoring application.

    Important note: After completing the test, you must fully close the online proctoring application before leaving the view of the webcam. Leaving the view of your webcam for any reason or duration during the test may result in your test session being terminated, and your test results invalidated, even if you have already completed the test.

21. What should I do before the day of my exam?

    Run through this final checklist to make sure you are all set for your test:

    Review the NASM Candidate Information Bulletin that outlines the Exam rules and Guidelines.
    -Make sure you have a dependable device with a webcam and stable internet connection.
    -Run a System Compatibility Check on the device and internet you plan to use for your test, to make sure your device is good to go for online proctoring.
    -Access to a private, quite and clutter-free location. Review this helpful resource on Tips for Environment and Lighting for Online Proctoring.
    -With exception to the examination website, all other programs and applications are closed.
    -You have your government-issued photo identification ready to show the proctor. The identification must be valid (not expired) and include your signature. Examples include a driver’s license or a passport. Note: Military IDs and credit cards are not accepted for online proctored tests.
    -You have your CPR/AED Certification ready to show the proctor. The certification must be valid (not expired).
    -Your workstation is clear of any non-approved materials.

    A helpful video demonstration of the exam day can be found here.

22. Is there a online tutorial exam I can take before my remote exam session?

    Yes, an exam tutorial is provided to you within the online testing platform. We highly recommend that you take the exam tutorial before the exam, so you can become familiar with the exam interface. You can access the tutorial as many times as you wish and the time used for the tutorial will not affect the time allotted for other exams.

23. What time should I arrive for my exam?

    PSI will allow you to start your exam launch process up to 30 minutes before your scheduled exam appointment. We recommend utilizing this time in order to complete your pre-exam checklist.
    
    Please note: You will have 15-minutes after your exam appointment start time to connect with the proctor. Failure to do so will result in the exam being marked as a no show, at which point you will be required to contact Member Services for your options by phone at 1-800-460-6276, option 3.

24. Does my exam begin when I connect with the Proctor?

    No, the allotted time for your exam does not begin until the exam has been unlocked by your proctor.

Taking the Exam at a PSI Testing Center (In-person)

25. Where can I take my proctored test?

    You can check testing location availability here. You can use this feature as a general guideline to plan your test schedule. Test center availability is on a first-come, first-served basis. The available test dates and time are displayed in real time. We do not guarantee the availability of your preferred test date and time.

26. What actions are prohibited during my test?

    Test rules provide guidance for what is acceptable during your test and can be found within the NASM Candidate Information Bulletin.

    Examples of prohibited behavior may include, but are not limited to:
    
    -Reproducing, communicating or transmitting any test content in any form for any purpose. Copying or communicating content is a violation of PSI security policy.
    -Interacting with third parties intentionally or unintentionally
    -Conversing or any other form of communication among candidates is not permitted once you enter the examination area.

    The proctor will investigate the event and determine the appropriate action.

27. What should I expect the day of my exam?

    Run through this final checklist to make sure you are all set for your test:

    -All mobile devices, including cellphones, and children are not allowed in the examination center. No personal items are to enter the testing center. Candidates are encouraged to leave all personal belongings except their keys in their car.
    -You will be required to show one current, valid, government-issued ID with a photo and a current, valid CPR/AED certification. Please Note: If there is any doubt surrounding your identity, you will not be allowed to test and will forfeit your exam fees.
    -You may not exit the building or use your cell phone or other electronic devices during the examination.

    You will be required to adhere to the testing rules of conduct found in the NASM Candidate Handbook.

28. What time should I arrive for my exam?

    On the day of your exam, you should arrive at the testing center 30 minutes early to start the check-in process. As a reminder, no personal items can enter the testing center. We encourage you to leave all personal belongings except your keys in your car.
    
    Please note: If you arrive after the examination start time, your registration will be deemed invalid and you will forfeit your examination fees.

Post-Exam

29. Will I receive my exam score?

    NASM does not release exam scores. If you pass or fail the CPT exam, our Proctoring partner will provide you with a score report providing details of your test results.

30. When will I receive my exam results?

    Your exam results will be provided to you upon successful completion of your exam. If you tested via live remote proctor, your exam results will be emailed to the email address listed on file. If you tested in-person at a PSI testing facility, the proctor will provide you with a hard-copy of your exam results.

31. Can anyone see my exam score?

    No, NASM does not release exam scores.

32. I failed my exam, can I purchase a retest? And when can I reschedule?

    If you missed your deadline or failed your initial exam attempt, a retest for the exam can be purchased. Requirements and limitations for retesting are described in the Candidate Handbook. Please contact the Member Services team at 1-800-460-6276, option 3 for additional details regarding pricing and limitations.

33. When do I receive my certificate?

    An official certificate will be mailed to the mailing address you have listed in your NASM account within 4 – 6 weeks after passing your CPT Exam. A digital copy of your certificate will be made available in the Certificates section of your Student Portal within one business day of passing your CPT Exam.

*If you purchased the remote CPT course on or before Feb. 21st, refer to the questions below. If you purchased the CPT course on or after Feb. 22nd, click here.

General Exam and Testing Information

1. How many questions are on the CPT exam and how long do I have to complete it?

   There are 120 test questions, in which 20 are research questions and do not count toward or against the final score. There is a 2-hour time limit and you must pass with a scaled score of 70 or better.

2. Does NASM offer any Special Accommodations for the CPT Exam?

   Yes, NASM does offer Special Accommodations for the CPT Exam. NASM complies with the Americans with Disabilities Act of 1990. In order to ensure the opportunity for all qualified persons, NASM will make reasonable accommodations for candidates with disabilities that might affect their NASM-certification exam taking. Please click here for the Special Accommodation Application.

   Note: In order to apply for exam accommodations, you are required to be enrolled in the in-person proctored exam.

3. Is there an expiration date on my CPT exam?

   Yes. The standard CPT exam expires 180 days from the date of enrollment.

4. Where can I locate the expiration date on my CPT exam?

   To find your CPT exam expiration date:
   
   1. Log in to NASM.com
   2. Click on My Account and select the “Courses” menu option.
   3. Within your course list, locate your "CPT Exam" enrollment and click the blue action button (Play sign).
   
   You will be directed to the exam enrollment page and your expiration date will be displayed in red lettering at the upper right hand corner.

5. Is there a CPT practice exam?

   Yes. Dependent upon which package was purchased, you may have 1 or more practice exams available to you for the duration of your enrollment period. You can locate the practice exam via your NASM Student Portal.

6. Where can I find Exam Study Tips?

   You can find the CPT Study guide by clicking here.

7. What documentation do I need to have available at the time of my test?

   At the time of your exam, you are required to show proof of a valid, current government-issued Photo ID and current and valid Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification*. Digital copies of your CPR/AED cards are acceptable. Both credentials will be verified by the proctor before you are permitted to begin the exam. Please reference the NASM Candidate handbook for additional testing information.

   Failure to provide proof of your valid CPR/AED certification at the time of your test will result in a mandatory rescheduling of your exam. If you have any additional questions, please reach out to NASM Member Services department at 1-800-446-2322, option 3.

8. What CPR/AED providers does NASM accept?

   NASM recommends the following organizations: American Heart Association, American Red Cross, American Safety and Health Institute, St. John Ambulance, Emergency Care & Safety Institute or Emergency Medical Technician.

9. Can I do my CPR/ AED course online?

   The standard requirement for a CPR/AED course requires that the training include a hands-on assessment; Hybrid courses are accepted.

10. How do I schedule my remote CPT exam?

    You will be eligible to schedule your exam once you have received your Measure Registration email. This is typically no more than 1-2 business days after signing up with NASM. You can schedule your remote exam online by logging into the testing platform with your established login credentials at https://nasm.ysasecure.com/login. Note: You will be required to schedule your exam appointment at least 24 hours in advance.

    A helpful video demonstration of the scheduling steps can be found within the Yardstick FAQs: https://www.getyardstick.com/online-proctoring-faq/.

11. How do I cancel or reschedule my exam appointment?

    If you need to cancel or reschedule your online exam appointment, you will need to access your Measure account. Once you are logged into your profile, you can click on “Exams” at the top of the page. Underneath the exam, you will have the option to Transfer or Withdraw your booking.

    Note: You can reschedule or cancel a booking up until the minute before your scheduled exam date/time. If your exam start time has lapsed, you will be unable to reschedule or cancel and must call NASM Member Services for further assistance.

12. When I enter my email address on the Yardstick Measure plaform, I receive an error that says, “This user does not exist.”

    As this field is case sensitive, ensure you are entering your email address using all lowercase letters. If you still get an error, contact Member Services at 1-800-446-2322, option 3.

13. What are the hardware and system requirements for the Measure Testing platform?

    Below are the standard hardware and system requirements:
    1. A functioning web camera and microphone (some web cameras have them built-in)
    2. The latest Google Chrome (preferred), Mozilla Firefox, or Safari browsers.
    3. The latest version of Adobe Flash Player
    4. Internet speed of at least 5Mbps or higher
    
    The following are incompatible:
    Chromebooks
    Mobile Devices
    Tablets/iPads
    Linux/Unix
    Virtual Machines
    Windows 10S Mode

14. Where can I test my system for the Online Proctor Requirements?

    Test your internet connection at the testing station to ensure a speed of at least 5 Mbps or higher is available. Anything lower than 5 Mbps will not ensure optimal performance during the examination. You are recommended to find a better internet connection prior to the beginning of your examination. You can test your connection speed using one of the following 3 sites:
    http://speedtest.googlefiber.net
    http://beta.speedtest.net
    https://fast.com
    
    You can test the equipment requirements directly within your profile once signed into your account.

15. What should I do before connecting to an Online Proctor?

    -Your webcam is installed and turned on.
    -With exception to the examination website, all other programs and applications are closed.
    -You have your government-issued photo identification ready to show the proctor. The identification must be valid (not expired) and include your signature. Examples include a driver’s license or a passport.
    -You are only allowed to have one monitor connected to your computer during the assessment. If you use more than one monitor, disconnect it and make sure that it is facing away from you.
    -Your workstation is clear of any non-approved materials.
    -Before connecting to a live proctor, ensure that your browser & popup blocker is disabled by following this help link.

16. Is there a tutorial exam I can take?

    Yes, an exam tutorial is provided to you within the testing platform. We highly recommend that you take the exam tutorial before the exam, so you can become familiar with the exam interface. You can access the tutorial as many times as you wish and the time used for the tutorial will not affect the time allotted for other exams.
    
    A helpful video demonstration of the exam day connection process can be found within the Yardstick FAQs: https://www.getyardstick.com/online-proctoring-faq/.

17. What time should I arrive for my exam?

    Arrive at the scheduled start time to connect to the proctor. You will have 15-minutes to connect until the exam is marked as a no show and will be required to potentially book a new time slot, if this is available.

18. Does my exam begin when I connect with ProctorU?

    No, the allotted time for your exam does not begin until the exam has been unlocked by your proctor.

19. What happens if I miss my exam appointment?

    If you miss your exam appointment, you must contact NASM Member Services to reactivate your eligibility. Please know that additional fees may apply.

20. Will I receive my exam score?

    NASM does not release exam scores. If you pass or fail the CPT exam, our Proctoring partner will provide you with a score report providing details of your test results.

21. Can anyone see my exam score?

    No, NASM does not release exam scores.

22. How do I get an extension for my course?

    Access to your online study materials is good for 365 days from date of purchase. Your access will end on the course expiration date. For the CPT exam, the initial enrollment period is 180 days from the date of purchase.

    Please contact the Member Services team for details on extension options. Please know that additional fees may apply.

23. I failed my exam, can I purchase a retest? And when can I reschedule?

    If you missed your deadline or failed your initial exam attempt, a retest for the exam can be purchased. Requirements and limitations for retesting are described in the Candidate Handbook. Please contact the Member Services team at 1-800-446-2322, option 3 for additional details regarding pricing and limitations.

24. When do I receive my certificate?

    An official certificate will be mailed to the mailing address you have listed in your NASM account within 4–6 weeks after passing your CPT Exam. A digital copy of your certificate will be made available in the Certificates section of your Student Portal within 1 business day of passing your CPT Exam.

RECERTIFICATION

1. How often do I need to recertify?

   To support NASM's commitment to protect health and safety, the NASM-CPT certification must be recertified every two (2) years. This ensures that NASM-CPT professionals are current with the best-practice guidelines and the specific knowledge, skills, and abilities described in the most recent Job Analysis Study.

2. What is a CEU?

   The acronym "CEU" stands for Continuing Education Unit. Continuing education programs are intended to promote continued competence, development of knowledge and skills, and enhancement of professional skills and judgment beyond the levels required for entry-level practice. For additional details, please reference the NASM recertification guidelines by clicking here.

3. How many CEUs do I need to recertify?

   NASM-CPTs are required to complete 2.0 CEUs (20 contact hours) every two year certification period. This includes 0.1 CEUs from the mandatory CPR/AED certification.

4. What is an NASM approved CEU? Where can I find this information?

   An approved CEU is a course that has been submitted to NASM through a third-party organization and has been awarded CEU value. These organizations are part of NASM’s Provider Program and will note their provider number and CEU value on the certificate of completion that you receive. You can find the current list of approved providers towards the bottom of NASM.org, at the “Course Providers” link. Please contact our Member Services department for questions regarding our current list of provider courses.

5. What is a petition? How do I petition a course that is not an NASM approved CEU?

   CEU providers that have not contacted NASM for pre-approval status will require a petition. Petitions allow NASM to review the material covered and make a CEU value determination. This process can be completed in the recertification section found in their NASM Student Portal.

6. How can I become an approved NASM CEU provider?

   For application information, please contact Member Services at 800-460-6276.

7. Can I earn CEUs from courses I completed through college?

   NASM offers CEU credits for college courses on a per unit basis. For example, a semester long Anatomy course worth 3 units would provide 0.3 NASM. The college course content must fall within our current performance domains to be accepted for credit (i.e. majors in Kinesiology, Exercise Science, Exercise Physiology, Heath Science, etc.). Please upload a copy of an official transcript on the recertification portal.

8. What is Recert for Life?

   NASM’s Recertify for Life gives NASM Certified Personal Trainers (NASM-CPT) the opportunity to avoid bi-annual renewal fees with a one-time fee of $399. NASM-CPTs are still required to submit a recertification application and show proof of 2.0 CEUs (including a mandatory copy of a current CPR/AED card) every 2 years.

9. I just completed an approved NASM CEU, when can I submit this towards my recertification?

   You can input and upload your CEU documentation in the recertification portal at any time during your certification period.

10. What CPR/AED providers does NASM accept? Can I do my CPR/ AED course online?

    NASM recommends the following organizations-American Heart Association, American Red Cross, American Safety and Health Institute, St. John Ambulance, Emergency Care & Safety Institute or Emergency Medical Technician. NASM will only accept the CPR/AED course if a hands-on assessment was completed. Online courses will not be accepted unless a hands-on component is included.

    IMPORTANT COVID-19 NOTICE: NASM recognizes that due to the COVID-19 pandemic, there is very limited availability of hands-on skills assessments for CPR/AED certifications. NASM will be temporarily waiving the hands-on skills assessment requirement and accepting online only CPR/AED courses. This waiver applies to exam candidates and professionals recertifying their credentials.

    Please note: The online course must still include Adult CPR and AED.

11. Can I earn CEUs from courses I completed through college?

    NASM offers college course CEU credits on a per unit basis. For example, a semester long Anatomy course worth 3 units would provide 0.3 NASM CEUs. Please upload a copy of an official transcript within your recertification portal. For more information regarding the Recertification CEU requirements, please click here.

12. What happens if my CPT certification has expired?

    NASM offers a 90-day grace period beyond your CPT Certificate expiration date to earn CEUs with a late fee payment. If CEUs have been completed within 90-days of expiration, you have one-year to submit your recertification. Failure to complete the required CEUs within this 2 year +90 day grace period timeframe will require re-enrollment. For more information regarding the Recertification requirements, please click here.

13. I am unable to access my Recertification portal. What do I do?

    If you are experiencing technical issues in accessing the portal, please reach out to Members Services at 800-460-6276 or the Recertification Department at [email protected].

14. What does it mean if my Recertification application is under "audit"?

    When an application is under audit, it signifies a random selection in which the submission is reviewed personally by one of our staff. If any documentation is missing or additional information is required, the member is notified through the Online Recertification Portal and via e-mail.

15. How long does an Audit typically take?

    Please allow up to 30 business days for processing.

16. I am trying to submit CEU courses for an outside provider within my Recertification portal, but cannot locate the provider. What do I do?

    If you cannot locate the provider, you will need to submit a petition. The portal will guide you where to submit your petition once you attempt to add your course.

17. If I renewed my CPR/AED card after my certification expiration date, will it still be accepted for my renewal?

    If the CPR/AED card is completed with the 90-day grace period after your certification, it will be accepted for your renewal.

18. My CPR/AED certification is more advanced than the minimum requirements. Can I get extra CEUs for this?

    No, unfortunately we are not able to award more than 0.1 CEUs for meeting your CPR/AED requirement, but so long as it meets the minimum requirements, it may be used for recertification.

19. How do I upload my CEU course documents?

    Once you select the course you have completed within the portal, the window that appears will allow you to upload your documentation.

20. I completed courses through NASM and/or AFAA. Do I need to upload those into my Recertification portal?

    The courses you complete with NASM and AFAA should automatically integrate. If they do not appear in your portal, please contact Member Services at 800-460-6276 option 4 or e-mail the Recertification Department at [email protected].

21. What does it mean if I am enrolled in the Recertify for Life program?

    With the Recertify for Life program, you do not need to pay the recertification fee each cycle. In addition, you receive:

    - 30% off NASM Specializations & Buisness Accelerator

    - NASM Live workshops

    - AFAA GFI and GEAR

    - Free shipping on orders over $100

22. I am a Recertify for Life member, but the Recertification portal is making me pay a fee.

    While the recertification fee of $99 is not required for each recertification cycle, Recertify for Life members are still responsible for all late fees.

WORKSHOPS

1. What if I missed my scheduled Workshop session, can I reschedule or receive a refund?

   Failure to attend a scheduled workshop will result in the forfeiture of the cost of the workshop. A replacement workshop will be charged at full price. We do not offer refunds for workshops outside of our standard return window.

2. I am already registered for a In-person Workshop, and cannot make it, can I switch?

   You may request an exchange if you contact the Member Services department at least seven (7) days before the date of the scheduled workshop (excluding the date of the workshop). If you are within the (7) days you must pay a Workshop Transfer fee of $35. If an exchange is approved, you will be required to schedule a replacement workshop within 1 year of the original request date. For in-person workshops, please refer to the NASM Workshop registration email to enroll in a different workshop. If you do not have the original Workshop registration email, please contact us at: [email protected] for assistance.

3. When does my Workshop expire?

   Workshop courses expire 18 months from date of purchase.

4. Can I extend my workshop?

   Yes, you may purchase a 180-day extension for $35 with our Member Services department at 1-800-460-6276.

5. I would like to attend a different Workshop than the one I purchased, can I switch?

   If your workshop is already scheduled, you may request an exchange if you contact the Member Services department at least seven (7) days before the date of the scheduled workshop (excluding the date of the workshop) and you pay the Workshop Transfer fee of $35. You can choose any workshop for which you meet the prerequisites. If the then current price of the workshop you choose is greater than the original purchase price you paid, you will be charged the difference. You will not be entitled to a refund if you exchange for a workshop that has a lower price than the original purchase price. If you would like to switch the workshop type, please contact Member Services at 1-800-460-6276.

6. Is my workshop mandatory to get my certification?

   The workshop is designed to help you gain practical experience and is not mandatory for earning the accredited or specialization certifications.

7. Do I need to have access to anything during my virtual or in-person workshop?

   We recommend for you to have your resources from your course available. Remember to wear comfortable fitness clothing and have water handy for your participation.

8. Is lunch/food provided during my live workshop?

   Lunch is not provided but there is break times for lunch.

9. How long is my workshop and do we get any breaks?

   The in-person workshop is 8 hours long with a lunch break of 1-hour. The virtual live workshop Is around 6 hours long with a lunch break of 1/2 hour.

10. What if I can only attend half of my workshop, can I get partial credit for CEUS?

    In order receive CEUs, the workshop must be attended in its entirety. Partial CEU credit will not be earned or provided.

11. Can I attend workshops to obtain CEUs for my CPT recertification?

    Yes, the workshops can be used toward CPT recertification so long as the workshop is completed within the designation 2-year renewal cycle and not previously used for recertification CEUs.

12. Will my workshop help prepare me for my exam?

    The workshop is designed to help you gain practical experience and will not serve explicitly as exam preparation, though some information may be helpful for exam prep.

13. Is there any online preparation I must complete before attending my Virtual Live Workshop?

    Yes, you must complete the knowledge check and must score a 70% or higher to ensure you are adequately prepared. The knowledge check is located within your online workshop enrollment.

14. Will I need to purchase equipment for a Virtual Live Workshop?

    Due to the nature of the workshop, it may be necessary for you to purchase some training items to participate in some of the exercise technique activities. If you already own the recommended training items, you only need to make sure you have these items available during the workshop. Please see a listing below (please refer to your Live Workshop enrollment section labeled Pre-Workshop to find potential discounts):

    Foam Roller

    Mini Bands

    Exercise Band with Handles

15. Is there any post-work requirements for the Virtual Live Workshop?

    Yes, you are required to take the Post-Workshop Knowledge Retest located within your online workshop enrollment in order to receive the workshop completion of attendance.

16. Can I change my Virtual Live Workshop session date?

    Yes, you may change your session date up to (7) days in advance of the current scheduled date online within the workshop enrollment. If you are within the (7) days of the scheduled workshop session date, you must pay a Workshop Transfer fee of $35 with the Member Services department at 1-800-460-6276 to be able to change the session date.

17. How is the Virtual Live Workshop delivered?

    For all Virtual events, you will attend your workshop via a Zoom link provided online within the workshop enrollment. The latest version of Zoom can be downloaded from the Download Center.

18. What if I have technology issues while attempting to log into my Virtual Live Workshop session?

    For general assistance with Zoom, please visit here.

19. What If my video/camera isn't working during my Virtual Live Workshop?

    Read tips on trouble shooting a camera that won't start or show video here.

20. What if I hear an echo during my Virtual Live Workshop?

    Echo can be caused by many things, such as a participant connected to the meeting audio on multiple devices, or two participants joined in from the same local. Learn about common causes of audio echo here.

21. What if my audio is not working on my mobile device?

    Read tips on troubleshooting audio that is not working on your iOS or Android device here.

22. What happens if I am still having issues with Zoom after trying all the trouble shooting steps?

    If you are still having technology issues you may submit a Zoom request here.

CERTIFIED WELLNESS COACH

1. Will I get a certificate mailed to me?

   Once you successfully pass your exam, a digital copy of your certificate will become available to you within 24 hours, but in most cases immediately. Within 4-6 weeks, a hardcopy certificate will be mailed to the address you have on your NASM account.

2. Do I have to renew my certificate?

   To maintain the certification, you must submit 1.9 continuing education credits, and a renewal application every two years.

3. Are there any renewal fees associated with renewing my certificate?

   No, the renewal fee is waived with this certification. Late fees apply if applicable. For more information, please review the NASM-CWC Renewal Guidelines.

4. Do I have to achieve 100% course progress to take the final exam?

   No, the course progress is only for your benefit. NASM recommends that you read all the chapters and complete all the chapter quizzes before you attempt the final exam.

5. How do I achieve 100% course progress in a course?

   To achieve 100% course progress in the course you must complete all lessons and all chapter quizzes in the course. A lesson is considered complete or 100% when you have viewed or clicked on all pages within the lesson and completed the end of lesson Knowledge Check. A chapter is considered complete or 100% when you have completed all the chapters lessons and the end of chapter quiz. The course is considered complete or 100% when you have completed all the chapters.

   Please note: Achieving 100% in the course does not mean you have achieved your certificate. You must complete the Final Exam to achieve your certificate.

6. Where can I see my course progress?

   You can view your course progress in two methods. First, you can view the course dashboard by clicking on the dashboard icon located at the top-right of our screen. Second, you can click on the MENU icon located at the top-left of your screen. Once you have clicked on the MENU icon, all chapters and lessons available will be listed with a percentage number and graphical representation.

7. Does my work in the course save across all devices?

   Yes, your work will be synced across all devices as long as you only have the course open on one device at a time. If you start your course on a desktop and close the window when finished as instructed, you will then be able to see your progress on another device.

8. How long will I be able to see my study material?

   You will have access to your study material for 5 years from the date of purchase or enrollment key redemption. Your course may become inactive if you fall behind on a payment plan or your enrollment duration has come to an end. The enrollment duration will be explained at the time of purchase and you can see when your course will expire on the course home page.

9. Where can I find the Practice Exam?

   The practice exam is located within the NASM Certified Wellness Coach Certification (EXAM) course.

10. Where is the Final Exam?

    The final exam is located within the NASM Certified Wellness Coach Certification (EXAM) course.

11. How can I navigate through chapters and lessons?

    You can navigate through the course using the linear method and completing the lessons in order, or you may use the MENU and choose a different chapter to navigate to.

12. How many questions are on the Final Exam and how long do I have to complete each attempt?

    There are 100 multiple choice questions and you are provided with 120 minutes to complete.

13. Is there a limit for how many attempts of the end of chapter quizzes I can take?

    No, you may take the end of chapter quizzes as many times as you like. NASM recommends you take the end of chapter quizzes multiple times as the questions will change each time you take the quiz.

14. Is all of the study material online?

    Yes, all of the study material is available online. It can be accessed on a computer, or a mobile device such as a phone or tablet.

15. What web browser do I need to complete the course?

    NASM recommends you use one of the following web browsers and always make sure it is up-to-date; Latest version of Chrome, Safari 10+, Latest version of Firefox, Edge. NASM also recommends using the following Operating systems for the best experience: Windows 7+, Mac 10.10+, iOS 11+, Android 5+.

16. What is the student dashboard for?

    The student dashboard will provide you with an in-depth view of your course, current chapter, and current lesson progress. It will also give you your best quiz score in the current chapter, and your average quiz score between the chapters.

17. How often will my course update?

    Your course will update on occasion. The updates will range from simple content fixes to new tools and functionalities to help improve your overall experience in the course. Whenever an update is made you will be able to see the changes made in the Release Notes section of the Help function.

18. Is any of the material downloadable?

    Yes, you will see infographics and other downloadable resources throughout the course. In many cases these will be PDF documents that open up in a new browser window. Once the PDF has opened up in your browser or external PDF reader such as Adobe Reader, you may save that document to your computer. To download Adobe Reader, please go to this website - https://get.adobe.com/reader/.

19. Why are my videos not playing?

    First check your browser’s settings and make sure JavaScript is enabled. Each browser is different, and a simple internet search should explain how to enable this feature in your browser. If that does not solve the problem, you may have a slow internet connection and the video is taking a long time to buffer. If this is the case, you can try clicking on the quality icon in the video player. SD means standard definition and will load faster but has less definition and is a generally lower quality video. HD means high definition and will have the best quality but may take longer to buffer depending on your internet connection.

20. How do I navigate from one page to another?

    This can be accomplished by two methods. First, you can select the “Next” or “Prev” buttons located in the footer section at the bottom of the screen. Second, you may use your keyboard to navigate through the pages of a lesson. Clicking on the “right arrow” key will advance to the next page and clicking on the “left arrow” key will move you to the previous page.

21. How do I know if I have completed a lesson?

    After you have viewed or clicked on all of the pages of a lesson, a notification will be shown at the bottom of the page informing you to complete the Knowledge Check. Additionally, a button labeled “Knowledge Check” will appear at the bottom of the screen. Clicking on either of these option will take you to a quick “Knowledge Check “with a few questions. After you have attempted each question you will be directed to a lesson summary page. Once you have reached this lesson summary page, the lesson is considered complete and you will have achieved 100% for that lesson.

22. What is the difference between a chapter and a lesson?

    The course is broken down into chapters just like a textbook. Each chapter is further broken down into individual lessons that pertain to the chapter’s content. A lesson is considered complete when you have viewed all its pages and completed the lesson’s “Knowledge Check” at the end of the lesson.

23. How do I review my answers at the end of a quiz?

    Once you have answered all of the questions on the quiz, you will see a notification at the bottom of the quiz that says “Complete”. Additionally, a button will appear that says, “Quiz Results”. Clicking on either of these will take you to a new screen that show’s your score. To review your answers, click on the “Review My Answers”. All of the question’s, your answers, and the correct answers will then appear at the bottom of the screen. You may scroll through the list and review which questions you answered correctly and incorrectly. Please ensure you review all items while on this page, as once you navigate away from this page it will be completed, and you will not be able to return to it.

24. How can I find specific text in the course?

    You can use the search tool by clicking on the magnify icon located at the top of the screen. Once you have clicked on the icon, an input box will open. After you have typed in a search phrase a list of selections will appear. Clicking on any of these selections will take you to the page where the search phrase appears.

25. Are there any prerequisites?

    Prerequisites are not required, but are suggested.

NUTRITION COACH

1. Will I get a certificate mailed to me?

   Once you successfully pass your exam, a digital copy of your certificate will become available to you within 24 hours, but in most cases immediately. Within 4-6 weeks, a hardcopy certificate will be mailed to the address you have on your NASM account.

2. Do I have to renew my certificate?

   Renewal of the Certified Nutrition Coach (CNC) is required every two years through completion of the CNC Renewal Exam. The CNC Renewal Exam will offer three exam attempts and will have an enrollment duration of 365 days. The CNC Renewal Exam will recertify the credential for another two years from the new completion date.

3. Do I have to achieve 100% course progress to take final exam?

   No, the course progress is only for your benefit. NASM recommends that you read all the chapters and complete all the chapter quizzes before you attempt the final exam.

4. How do I achieve 100% course progress in a course?

   To achieve 100% course progress in the course you must complete all lessons and all chapter quizzes in the course. A lesson is considered complete or 100% when you have viewed or clicked on all pages within the lesson and completed the end of lesson Knowledge Check. A chapter is considered complete or 100% when you have completed all the chapters lessons and the end of chapter quiz. The course is considered complete or 100% when you have completed all the chapters. PLEASE NOTE: Achieving 100% in the course does not mean you have achieved your certificate. You must complete the Final Exam to achieve your certificate.

5. Where can I see my course progress?

   You can view your course progress in two methods. First, you can view the course dashboard by clicking on the dashboard icon located at the top-right of our screen. Second, you can click on the MENU icon located at the top-left of your screen. Once you have clicked on the MENU icon, all chapters and lessons available will be listed with a percentage number and graphical representation.

6. Does my work in the course save across all devices?

   Yes, your work will be synced across all devices as long as you only have the course open on one device at a time. If you start your course on a desktop and close the window when finished as instructed, you will then be able to see your progress on another device.

7. How long will I be able to see my study material?

   Your study material is available as long as your course stays active. Your course may become inactive if you fall behind on a payment plan or your enrollment duration has come to an end. The enrollment duration will be explained at the time of purchase and you can see when your course will expire on the course home page.

8. Where can I find the Practice Exam?

   The practice exam is located within the NASM Nutrition Certification (EXAM) course.

9. Where is the final exam?

   The final exam is located within the NASM Nutrition Certification (EXAM).

10. How can I navigate through chapters and lessons?

    You can navigate through the course using the linear method and completing the lessons in order, or you may use the MENU and choose a different chapter to navigate to.

11. Is there a limit for how many attempts of the end of chapter quizzes I can take?

    No, you may take the end of chapter quizzes as many times as you like. NASM recommends you take the end of chapter quizzes multiple times as the questions will change each time you take the quiz.

12. Is all of the study material online?

    Yes, all of the study material is available online. It can be accessed on a computer, or a mobile device such as a phone or tablet.

13. What web browser do I need to complete the course?

    NASM recommends you use one of the following web browsers and always make sure it is up-to-date; Latest version of Chrome , Safari 10+, Latest version of Firefox, Edge. NASM also recommends using the following Operating systems for the best experience: Windows 7+, Mac 10.10+, iOS 11+, Android 5+.

14. What is the student dashboard for?

    The student dashboard will provide you with an in-depth view of your course, current chapter, and current lesson progress. It will also give you your best quiz score in the current chapter, and your average quiz score between the chapters.

15. How often will my course update?

    Your course will update on occasion. The updates will range from simple content fixes to new tools and functionalities to help improve your overall experience in the course. Whenever an update is made you will be able to see the changes made in the Release Notes section of the Help function.

16. Is any of the material downloadable?

    Yes, you will see infographics and other downloadable resources throughout the course. In many cases these will be PDF documents that open up in a new browser window. Once the PDF has opened up in your browser or external PDF reader such as Adobe Reader, you may save that document to your computer. To download Adobe Reader, please go to this website - https://get.adobe.com/reader/ .

17. Why are my videos not playing?

    First check your browser’s settings and make sure JavaScript is enabled. Each browser is different, and a simple internet search should explain how to enable this feature in your browser. If that does not solve the problem, you may have a slow internet connection and the video is taking a long time to buffer. If this is the case, you can try clicking on the quality icon in the video player. SD means standard definition and will load faster but has less definition and is a generally lower quality video. HD means high definition and will have the best quality but may take longer to buffer depending on your internet connection.

18. How do I navigate from one page to another?

    This can be accomplished by two methods. First, you can select the “Next” or “Prev” buttons located in the footer section at the bottom of the screen. Second, you may use your keyboard to navigate through the pages of a lesson. Clicking on the “right arrow” key will advance to the next page and clicking on the “left arrow” key will move you to the previous page.

19. How do I know if I have completed a lesson?

    After you have viewed or clicked on all of the pages of a lesson, a notification will be shown at the bottom of the page informing you to complete the Knowledge check. Additionally, a button labeled “Knowledge Check” will appear at the bottom of the screen. Clicking on either of these option will take you to a quick “Knowledge Check “with a few questions. After you have attempted each question you will be directed to a lesson summary page. Once you have reached this lesson summary page, the lesson is considered complete and you will have achieved 100% for that lesson.

20. What is the difference between a chapter and a lesson?

    The course is broken down into chapters just like a textbook. Each chapter is further broken down into individual lessons that pertain to the chapter’s content. A lesson is considered complete when you have viewed all its pages and completed the lesson’s “Knowledge Check” at the end of the lesson.

21. How do I review my answers at the end of a quiz?

    Once you have answered all of the questions on the quiz, you will see a notification at the bottom of the quiz that says “Complete”. Additionally, a button will appear that says, “Quiz Results”. Clicking on either of these will take you to a new screen that show’s your score. To review your answers, click on the “Review my answers”. All of the question’s, your answers, and the correct answers will then appear at the bottom of the screen. You may scroll through the list and review which questions you answered correctly and incorrectly. Please ensure you review all items while on this page, as once you navigate away from this page it will be completed, and you will not be able to return to it.

22. How can I find specific text in the course?

    You can use the search tool by clicking on the magnify icon located at the top of the screen. Once you have clicked on the icon, an input box will open. After you have typed in a search phrase a list of selections will appear. Clicking on any of these selections will take you to the page where the search phrase appears.

CERTIFIED SPORTS NUTRITION COACH

1. Are there any prerequisites?

   Prerequisites are not required, but are suggested.

2. What web browser do I need to complete the course?

   NASM recommends you use one of the following web browsers and always make sure it is up-to-date; Latest version of Chrome , Safari 10+, Latest version of Firefox, Edge. NASM also recommends using the following Operating systems for the best experience: Windows 7+, Mac 10.10+, iOS 11+, Android 5+.

3. Do I have to achieve 100% course progress to take final exam?

   No, the course progress is only for your benefit. NASM recommends that you read all the chapters and complete all the chapter quizzes before you attempt the final exam.

4. How do I achieve 100% course progress in a course?

   To achieve 100% course progress in the course you must complete all lessons and all chapter quizzes in the course. A lesson is considered complete or 100% when you have viewed or clicked on all pages within the lesson and completed the end of lesson Knowledge Check. A chapter is considered complete or 100% when you have completed all the chapters lessons and the end of chapter quiz. The course is considered complete or 100% when you have completed all the chapters. PLEASE NOTE: Achieving 100% in the course does not mean you have achieved your certificate. You must complete the Final Exam to achieve your certificate.

5. Where can I see my course progress?

   You can view your course progress in two methods. First, you can view the course dashboard by clicking on the dashboard icon located at the top-right of our screen. Second, you can click on the MENU icon located at the top-left of your screen. Once you have clicked on the MENU icon, all chapters and lessons available will be listed with a percentage number and graphical representation.

6. How can I navigate through chapters and lessons?

   You can navigate through the course using the linear method and completing the lessons in order, or you may use the MENU and choose a different chapter to navigate to.

7. How do I know if I have completed a lesson ?

   After you have viewed or clicked on all of the pages of a lesson, a notification will be shown at the bottom of the page informing you to complete the Knowledge check. Additionally, a button labeled “Knowledge Check” will appear at the bottom of the screen. Clicking on either of these option will take you to a quick “Knowledge Check “with a few questions. After you have attempted each question you will be directed to a lesson summary page. Once you have reached this lesson summary page, the lesson is considered complete and you will have achieved 100% for that lesson.

8. Is any of the material downloadable?

   Yes, you will see infographics and other downloadable resources throughout the course. In many cases these will be PDF documents that open up in a new browser window. Once the PDF has opened up in your browser or external PDF reader such as Adobe Reader, you may save that document to your computer. To download Adobe Reader, please go to this website - https://get.adobe.com/reader/ .

9. How do I review my answers at the end of a quiz?

   Once you have answered all of the questions on the quiz, you will see a notification at the bottom of the quiz that says “Complete”. Additionally, a button will appear that says, “Quiz Results”. Clicking on either of these will take you to a new screen that show’s your score. To review your answers, click on the “Review my answers”. All of the question’s, your answers, and the correct answers will then appear at the bottom of the screen. You may scroll through the list and review which questions you answered correctly and incorrectly. Please ensure you review all items while on this page, as once you navigate away from this page it will be completed, and you will not be able to return to it.

10. Where can I find the Practice Exam?

    The practice exam is located within the NASM Certified Sports Nutrition Certification (EXAM) course.

11. Does the Final Exam expire? And how many exam attempts are provided?

    Upon purchase you are provided 365 days of access and 3 exam attempts.

12. Where can I locate the Final Exam?

    The final exam can be found within the NASM Certified Sports Nutrition Certification (EXAM) course.

13. How many questions are on the Final Exam and how long do I have to complete each attempt?

    There are 100 multiple choice questions and you are provided with 90 minutes to complete.

14. What happens If I use all my Final Exam attempts or time allowed?

    You have the option of purchasing a retest/extension for a fee by contacting Member Services at 1-800-460-6276 Option 3.

15. Will I get a certificate mailed to me?

    Once you successfully pass your exam, a digital copy of your certificate will become available to you within 24 hours, but in most cases immediately. Within 4-6 weeks, a hardcopy certificate will be mailed to the address you have on your NASM account.

16. Do I have to renew my certificate?

    To maintain your certification, you must submit 1.9 continuing education credits, a renewal application, and fees every two years. For more details on the renewal process, please review the NASM CSNC Renewal Guidelines here.

NASM Connected

1. What is NASM Connected?

   NASM Connected is a yearly membership that provides members access to unlimited CEUs and a consolidated view of trainer relevant information.

2. Who can purchase NASM Connected?

   Anyone can purchase a NASM Connected membership! To learn more, please call 800-460-6276 option 1.

3. How do I access my Connected account?

   Once enrolled, you will have immediate access to your Connected benefits. Simply log into your student portal and click on the NASM Connected link. This will redirect you to the Connected platform where you can begin earning CEUs.

4. Can I access my Connected account from a mobile device?

   Yes. Connected is accessible on Safari or Chrome on iOS and Android. Note: Provider courses may not be mobile optimized.

5. What are the technical requirements for the NASM Connected platform?

   Connected requires a modern browser (i.e. Chrome and Safari) that is up-to-date on Windows, macOS, iOS or Android. Note: There may be Provider courses that are not mobile or tablet optimized.

6. What other resources can be found in NASM Connected?

   Once you have accessed your NASM Connected account, you will find direct links to a variety of resources, such as: Trainer templates and forms, COVID-19 resources, NASM Podcasts & Webinars, Nutrition resources, Workout Plans, and Pro discounts.

Subscription/Payment

1. What is the cost of the annual membership?

   The annual membership fee is $299.

2. Can I pay for my membership monthly vs annually?

   The NASM Connected membership is renewed on an annual basis. However, you can pay for the annual fee in full or with monthly installments.

3. What happens if I want to cancel my membership before my year has expired?

   All NASM purchases have a 28-day return period. Please reference the Terms and Conditions for additional details.

4. When does my membership expire? Where can I find this date?

   Your subscription is due to be renewed 365 days from your enrollment date. You can locate your renewal date in your NASM Connected course which can be accessed from you student portal.

5. Will the renewal fees be withdrawn automatically from my bank account?

   Currently, NASM does not offer auto-renewal. Please contact Member Services to renew your membership at 800-460-6276 option 3.

6. Can I transfer my membership to another person?

   No, all products are non-transferable. Please reference the Terms and Conditions for additional details.

Course Library

1. Are all the courses approved for CEUs by NASM and/or AFAA?

   To determine if an outside provider course is approved by NASM or AFAA, please visit the Approved Providers list(s) on our site.

   If the course you completed is not through an existing Approved Provider, you can still petition it for review. For more information on the Recertification Guidelines and petition details, please click here.

2. Will the courses in the NASM Connected course library cost me anything?

   Courses within the course library are free unless otherwise noted. With your membership, you gain access to some additional discounts on NASM & AFAA courses that are not included in the Connected library.

3. Do the courses expire?

   If you are going to use NASM Connected Continuing Education for a certification renewal, we suggest verifying your renewal guidelines to ensure they are completed within an acceptable timeframe.

4. Are there tests with these courses?

   Courses that offer continuing education credits will have a test. To earn the continuing education credits, you must successfully complete the test.

5. Where can I get course provider information? My certifying organization requires that information for renewal.

   When you complete a course on NASM Connected, you will be able to download a certificate of completion that will list the provider organization that developed the course. If you need additional details beyond the course overview, outline, and objectives found on the course page in your account, please contact the provider organization directly.

6. How often will new courses be added to NASM Connected?

   New content will be added on a monthly basis.

7. Will the courses completed in my NASM Connected Account transfer over for my recertification?

   Unfortunately, at this time, the courses will not transfer automatically to your NASM/AFAA Recertification portal.

   If the courses are on the Approved Provider lists, you can search the courses in the Recertification portal in order to add them to your CEUs for renewal.

   If the courses are not on the Approved Provider lists, you can petition the courses for approval. For more information, please reference the NASM CPT or AFAA GFI Recertification pages.

8. How do I earn CEUs?

   After you have logged into your user profile, click on "Course Library" at the top of the page. From there you can search or browse through the topics to find a course. Click “Enroll” to take the course.

   Once you review the content and pass the test, you can print your certificate of completion. The certificate has the provider number you will need to submit to your agency.

   Please note, you must manually submit the provider number to your certification agency; CEUs are not automatically reported to certifying agencies.

9. How many CEU courses can I take?

   All courses are free and unlimited! You can enroll in as many courses as you would like.

10. Will I get a record of completion or certificate for the course I complete on my NASM Connected Account?

    Yes, each successfully completed course will provide you a record of completion.

11. What if I am experiencing technical issues with my course; who do I contact?

    If you experience technical issues, we recommend following the below troubleshooting steps:
    1. Clear browser cache/cookies
    2. Try using a different browser
    3. Try using a different device
    If you are unable to resolve the issue with the above steps, please contact Member Services at 800-460-6276, option 6. Note: When you contact Member Services, it's important to have your computer available to you for additional troubleshooting.

Articles

1. What is the Articles section for?

   The Articles section includes quick access to Health and Fitness Articles, Trending Featured Videos, the NASM Blog, and the most recent issue of American Fitness magazine.

2. How often does the content on the Articles page get updated?

   The updates to the Articles content range from weekly to monthly.

3. Is there a way to share the Articles on NASM Connected to my social media profiles or my clients?

   You can share the content by copying the link on to your social media pages or email.

CONTACT SUPPORT

1. How do I contact NASM?

   General Questions: Toll-free: 800-460-6276 International: 1-602-383-1200 Email: [email protected]	Hours: Monday - Friday 5am-5pm PST Saturday, Sunday - 7am-4pm PST
   Enrollment Advisors: Toll-free: 800-460-6276 option 1 International: 1-602-383-1200 Email: [email protected]	Hours: Monday - Thursday 5am-6pm PST Friday - 5am-5pm PST Saturday, Sunday - 7am-4pm PST
   Accounting/Member Services: Toll-free: 800-460-6276 Email: [email protected]	Hours: Monday - Friday 5am-5pm PST Saturday, Sunday - 7am-4pm PST
   Mailing Address: NASM Arizona Office 355 E. Germann Rd Ste. 201, Gilbert, AZ 85297

2. How do I contact AFAA?

   General Questions: Toll-free: 800-446-2322 Email: [email protected]	Hours: Monday - Friday 5am-5pm PST Saturday, Sunday - 7am-4pm PST
   Enrollment Advisors: Toll-free: 800-446-2322 option 1 Email: [email protected]	Hours: Monday - Thursday 5am-6pm PST Friday - 5am-5pm PST Saturday, Sunday - 7am-4pm PST
   Member Services: Toll-free: 800-446-2322 Email: [email protected]	Hours: Monday - Friday 6am-6pm PST Saturday, Sunday - 8am-5pm PST
   Mailing Address: AFAA Headquarters 355 E. Germann Rd Ste. 201 Gilbert, AZ 85297

3. How do I contact Premier Global?

   For general enquiries, please send an email to [email protected]

   Premier Global website: https://www.premierglobal.co.uk/

   Customer Service Phone: 0845-1-90-90-91 (Inside UK) Email: [email protected]	Hours: Monday - Thursday 8:30 - 18:00 (GMT) Friday 8:30 -16:30 (GMT) Saturday: 08:00 - 17:00 (GMT) Sunday: CLOSED
   Sales Phone: 020-3811-0701 (Inside UK)	Hours: Monday – Thursday: 8:30 – 20:00 GMT Friday: 8:30 – 17:30 GMT Saturday: 10:00 – 14:00 GMT

Administrative Fees

Certified Personal Trainer

• CPT Retest - $199.00

PSI Fees

• PSI Exam Re-grade Fee - $75.00
• PSI No-Show Penalty Fee - $50.00
• PSI Late Cancellation Pentalty Fee - $50.00

Specializations

• Online Specialization Retest & Extension Fee - $99.00

Certified Nutrition Coach

• CNC Retest & Extension Fee - $199.00

Workshop Fees

• Workshop Late Enrollment Fee - $35.00
• Workshop Extension Fee - $35.00

Certificate Reprints

• Certificate Reprint Fee - $10.00