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SEARCH FAQ

GENERAL & MISC

  1. What is your return policy?

    NASM offers a 28-day return period in which a request for cancellation can be made. All cancellation requests must be made by phone with Member Services by calling 1-800-460-6276. For more details, please reference the NASM Terms & Conditions by clicking here.

  2. Does NASM offer insurance to trainers?

    No, we do not offer insurance to trainers. However, NASM has partnered with Next Insurance, an innovator in the insurance space who provides affordable, comprehensive, and easy-to-use insurance for personal trainers. Please visit Next-Insurance.com for more information.

  3. Where can I find downloadable materials?

    NASM offers a wide variety of downloadable resources for our trainers. Please visit our Trainer Resources Downloads page to see our professional forms and downloads.

  4. Can I get a tracking number for my order?

    Currently, we do not automatically send out tracking information for shippable products. However, please feel free to contact NASM Member Services by phone at 1-800-460-6276 or email at [email protected] to obtain this information. Please allow 1-2 business days from your order date for this information to be received by our team.

  5. Can I access my courses on a mobile device?

    NASM courses can be accessed on most mobile devices. NASM recommends using either Google Chrome or Mozilla Firefox as your internet browser for accessing your courses, as they are the most compatible with our learning platform. Please note that some course interactivities require the use of a flash player, such as Adobe Flash. If the mobile device you are using does not have these options available for download or you are experiencing issues on your mobile device, you will want to defer to using a desktop or laptop computer for those specific courses.

  6. What CPR/AED providers does NASM accept?

    NASM recommends the following organizations: American Heart Association, American Red Cross, American Safety and Health Institute, St. John Ambulance, Emergency Care & Safety Institute or Emergency Medical Technician.

  7. Can I do my CPR/ AED course Online?

    We require your CPR/AED course include a hands-on assessment. Online courses will not be accepted unless a hands-on component is included.

  8. What software is required to access my NASM Student portal?

    For the best user experience, we recommend you use the most up-to-date version of the following operating systems: Window 7+, Mac 10.10+, iOS 9, Android 4.4+.  Some course interactivities require a Flash Player, such as Adobe Flash. Download the latest Flash Player here for the best functionality and user experience, we suggest using a device that includes the above system requirements..

  9. What if I forgot my password?

    To reset your NASM.org password, please visit the login page and use the Forgot Password feature. Password resets may take up to 30 minutes to take effect. Any attempt to login prior to this timeframe may result in an Invalid Password error. You will be required to change this password again after you login with it next time. Passwords are not recoverable in the system, so if you lost your password, the only option is to request a new one-time use temporary password.

  10. Can I transfer my enrollment to a friend?

    Online account registrations and examination registrations are non-transferable. Please reference the NASM Terms and Conditions for more details.

BILLING/PAYMENT INFORMATION

  1. How do I change my credit card number on file?

    To process a payment and/or update banking information, please contact the Member Services department at 1-800-460-6276.

  2. Can I change the date of my monthly Installment payment?

    No, per the terms of our Installment agreement, the monthly payment date cannot be altered.

  3. Can I cancel my monthly payment plan?

    NASM offers a 28-day return period in which a request for cancellation can be made. If you wish to pay off your remaining balance, please contact the Member Services department. For more details, please reference the NASM Terms & Conditions by clicking here.

  4. Do I have the option to put my account on hold/freeze?

    No, we do not offer the option to freeze or hold your account. If you are currently on a payment plan, there is not a way to delay or adjust the date of your recurring payment.

  5. Does NASM collect payment information via text message?

    NASM does not use text for payment purposes and any such texts received are not from NASM.

  6. Can I change the amount that is drafted from my monthly payment plan?

    Per the payment terms of our installment agreement, the monthly payment amount cannot be altered.

  7. How can I receive a copy of my order and/or payment?

    Order history is located in your Student Portal by logging into www.nasm.org. Additionally, a request can be made through Member Services at 1-800-460-6276 or [email protected].

  8. The copy of my order history does not show the payment type or method. How can I receive a copy of my purchase with this information included?

    To ensure the security of payment information, payment information is not included in the order history. To receive a purchase receipt confirming the payment method contact Member Services at 1-800-460-6276.

  9. Can I pay off my balance in advance?

    Yes, you may pay off your balance by calling Member Services at 1-800-460-6276.

  10. Can I make a larger payment towards my balance?

    Yes, you may make a larger payment towards your balance at any time. It's important to understand your set payment date, as any payment made greater than 5 days to the draft date will be applied to the principle balance.

  11. Can I use a check or checking account for my monthly payments?

    A credit or debit card is the only accepted method of payment for monthly installment plans.

  12. What happens if I miss a payment?

    If a scheduled payment is attempted but declined (i.e. expired card on file, insufficient funds, etc) course and exam access will be suspended until account is brought current. To bring your account current or update payment information call Member Services at 1-800-460-6276.

  13. Can I manage my installment payments online?

    Not currently. You can manage your installment plan by contacting Member Services at 1-800-460-6276. They can assist with updating payment information, paying off your balance and bringing accounts current.

  14. Can a 3rd party pay off my balance for me?

    NASM does work with a 3rd party, First Credit Services, on any loan that is currently past due.

  15. Do you accept Scholarships for payment?

    Scholarships payments are accepted so long as the payment is made by a third party. For more information, please contact Member Services at 1-800-460-6276.

  16. My spouse is/was in the military; Can government funding pay for my course?

    There are some instances were spouses are eligible for funding (i.e. MyCAA). Working directly with your VA/military representative will provide eligibility/funding options. You may also contact a Program Advisor at 1-800-460-6276.

COURSE ACCESS/NASM STUDENT PORTAL

  1. Where can I print my temporary certificate?

    Proof of any online NASM course completion can be printed from the NASM Student Portal under the Certificates tab.

  2. What if I can't see my courses listed in my online account?

    Please allow up to 3 hours after your purchase to ensure your courses have uploaded into the student portal. Please ensure all your information is up to date with NASM including any updated email addresses.

  3. When I access my course, it tells me I don’t have permission or this course may have expired. What does this mean?

    Course content is accessible for 1 year from date of purchase. Please contact Member Services at 1-800-460-6276 to confirm expiration and/or extension options. Please note: additional fees may be applied for extensions.

  4. How do I update the name on my student profile?

    Updating the name on your account must be done with the Member Services team by calling 1-800-460-6276.

  5. How do I change my username and/or password?

    To update your username and/or password please call Member Services at 1-800-460-6276. You may also visit www.nasm.org and select "My Account" at the top right. At the log in screen, you can select the "Forgot Password?" option.

  6. How do I update my personal information, like my email address or mailing address?

    To update contact information, log into your Student Portal at www.nasm.org
    1. Click on My Account
    2. Select the “ACCOUNT” menu option.
    3. Click the orange "Change" button.
    4. Make the appropriate changes and select "UPDATE" at the bottom of the page to ensure updated information is saved.

  7. What if I am receiving an error when trying to redeem my enrollment key?

    Be sure to enter the enrollment key exactly how it was provided (ie. using special characters or alpha numeric). If error persists, contact Member Services for support at 1-800-460-6276.

GYMTERNSHIP PROGRAM

  1. When would I reach out to NASM to begin the Gymternship placement process?

    The placement process will begin after the completion of the first section within the Gymternship course, which includes the participant agreement and resume submission. If you need to update your address or have any questions within the Gymternship program please contact us at [email protected].

  2. How long does it take to be matched with a partnering facility?

    The matching process can take up to 45 days from the date both Gymternship Pre-placement Agreement and resume have been received. For example, if day 1 is 8/21/17, the place-by date will be 9/21/17.

  3. Can the Gymternship be purchased separately?

    Yes, however you must work with an NASM Program Advisor to determine if there is an eligible host facility in your area.

  4. What is the distance I would be requested to travel for my Gymternship?

    We attempt to locate a facility within a reasonable distance from your confirmed address. This is typically within a 20 mile radius.

  5. If I already work as a certified personal trainer with a gym, can I still participate in Gymternship?

    To determine eligibility, please reach out to [email protected].

  6. Can I intern where I already work out?

    Gymternship placement is dependent upon whether a gym is an NASM partnered facility and/or meet the requirements for being a host facility.

  7. Can I suggest a facility to intern with for my Gymternship?

    Requests will be taken under consideration but cannot be guaranteed.

  8. Are there any CEU’s associated with completing this program?

    CEU’s are not awarded for participation in this program.

  9. I recently purchased the CPT Development Program, what is the difference between that course and the Gymternship?

    The program is the same, the online materials have been updated, and you will receive access to the newly updated course once you start your program.

  10. Is there a Job Guarantee associated with this program?

    Yes, the job guarantee is part of the Gymternship program. Click here to access the Job Guarantee Request Document and send the completed form to [email protected].

EXAM INFORMATION

  1. How many questions are on the CPT exam and how long do I have to complete it?

    There are 120 test questions, in which 20 are research questions and do not count toward or against the final score. There is a 2-hour time limit and you must pass with a scaled score of 70 or better.

  2. Does NASM offer any Special Accommodations for the CPT Exam?

    Yes, NASM does offer Special Accommodations for the CPT Exam. NASM complies with the Americans with Disabilities Act of 1990. In order to ensure the opportunity for all qualified persons, NASM will make reasonable accommodations for candidates with disabilities that might affect their NASM-certification exam taking. Please click here for the Special Accommodation Application.

    Note: In order to apply for exam accommodations, you are required to be enrolled in the in-person proctored exam. 

  3. Is there an expiration date on my CPT exam?

    Yes. The standard CPT exam expires 180 days from the date of enrollment. However, your ability to test with the remote proctoring option will expire as of June 30, 2020.

  4. Where can I locate the expiration date on my CPT exam?

    To find your CPT exam expiration date:
    1. Log in to NASM.org
    2. Click on My Account and select the “Courses” menu option.
    3. Within your course list, locate your "CPT Exam" enrollment and click the blue action button (Play sign).
    You will be directed to the exam enrollment page and your expiration date will be displayed in red lettering at the upper right hand corner.

  5. Is there a CPT practice exam?

    Yes. Dependent upon which package was purchased, you may have 1 or more practice exams available to you for the duration of your enrollment period. You can locate the practice exam via your NASM Student Portal.

  6. Where can I find Exam study Tips?

    You can find the CPT Study guide by clicking here.

  7. How do I prepare for my exam?

    Please reference the Getting Started and Exam Preparation resources found within your Exam enrollment.

  8. Will I receive my exam score?

    NASM does not release exam scores. If you pass or fail the CPT exam, Yardstick will provide you with a score report providing details of your test results.

  9. Can anyone see my exam score?

    No, NASM does not release exam scores.

  10. How do I schedule my CPT exam?

    You will be eligible to schedule your exam once you have received your Measure Registration email. This is typically no more than (3) business days after signing up with NASM. You can schedule your exam online by logging into the testing platform with your established login credentials at https://nasm.ysasecure.com/login. Note: You will be required to schedule your exam appointment at least 72 hours in advance.

  11. How do I cancel or reschedule my Exam appointment?

    If you need to cancel or reschedule your online exam appointment, you will need to access your Measure account. Once you are logged into your profile, you can click on “Exams” at the top of the page. Underneath the exam, you will have the option to Transfer or Withdraw your booking. Note: You can reschedule or cancel a booking up until the minute before your scheduled exam date/time. If your exam start time has lapsed, you will be unable to reschedule or cancel and must call NASM Member Services for further assistance.

  12. What happens if I miss my exam appointment?

    If you miss your exam appointment, you must contact NASM Member Services to reactivate your eligibility. Please know that additional fees may apply.

  13. What if I am traveling, can I take my CPT exam anywhere?

    ProctorU is a remote proctoring solution that allows you to take your exam anywhere that has a stable internet connection! Please reference the CPT Exam Course within your Student Portal to gather additional information for scheduling your exam appointment.

  14. What documentation do I need to have available at the time of my test?

    At the time of your exam, you are required to show proof of a valid, current government-issued Photo ID and current and valid Cardiopulminary Resuscitation (CPR) and Automated External Defibrillator (AED) certification*. Both credentials will be verified by the proctor before you are permitted to begin the exam. Please reference the NASM Candidate handbook for additional testing information.
    Failure to provide proof of your valid CPR/AED certification at the time of your test will result in a mandatory rescheduling of your exam. If you have any additional questions, please reach out to NASM Member Services department at 1-800-460-6276.

  15. What CPR/AED providers does NASM accept?

    NASM recommends the following organizations: American Heart Association, American Red Cross, American Safety and Health Institute, St. John Ambulance, Emergency Care & Safety Institute or Emergency Medical Technician.

  16. Can I do my CPR/ AED course Online?

    We require your CPR/AED course include a hands-on assessment. Online courses will not be accepted unless a hands-on component is included.

  17. What are the hardware and system requirements for the Measure Testing platform?

    Below are the standard hardware and system requirements:
    1. A functioning web camera and microphone (some web cameras have them built-in)
    2. The latest Google Chrome (preferred), Mozilla Firefox, or Safari browsers.
    3. The latest version of Adobe Flash Player

    The following are incompatible:
    Chromebooks
    Mobile Devices
    Tablets/iPads
    Linux/Unix
    Virtual Machines
    Windows 10S Mode
    NASM recommends testing your equipment prior to your exam appointment. Test out your equipment by clicking on this link.

  18. How do I get an extension for my course?

    Access to your online study materials is good for 365 days from date of purchase. Your access will end on the course expiration date. For the CPT exam, the initial enrollment period is 180 days from the date of purchase. Please contact the Member Services team for details on extension options. Please know that additional fees may apply.

  19. I failed my exam, can I purchase a retest? And when can I reschedule?

    If you missed your deadline or failed your initial exam attempt, a retest for the exam can be purchased. Requirements and limitations for retesting are described in the Candidate Handbook. Please contact the Member Services team for additional details regarding pricing and limitations.

  20. When do I receive my certificate?

    An official certificate will be mailed to the mailing address you have listed in your NASM account within 4 – 6 weeks after passing your CPT Exam. A digital copy of your certificate will be made available in the Certificates section of your Student Portal within 1 business day of passing your CPT Exam.

GUIDED STUDY

  1. I purchased the Guided Study program, when will I get login and course instruction information?

    On your date of purchase, you will receive a Welcome email that will provide you with your general log-in and course access information. If you do not receive your email confirmations within 1 business day, please contact the Member Services team for additional assistance at 1-800-460-6276.

  2. Can the quizzes and exams be repeated in the Guided Study?

    With the exception of the Final Course Exam, you receive an unlimited number of attempts to redo any activity during your enrollment period. While you can redo activities, we cannot clear or wipe away the progress you make within the course.

  3. What if I need to switch my Guided Study sessions?

    You may contact the Member Services team and they can help you select a different group that meets your needs. Be sure to select a new Study Group that wraps up before your exam expires; picking a new group will not extend your exam expiration date. Please note additional fees may apply.

  4. How long will I have Guided Study support from the Student Success Coach team?

    The Mentor within the course will be available 4 weeks after the 10 week course ends. The Student Success Team is available throughout your journey through the course and after.

  5. How do I get in contact with the Student Success Coach team?

    You can email [email protected] or call 866-294-6781.

  6. Do I have to participate in the Discussion Question forums within my study group?

    All course items are to assist in preparation for the CPT exam, and are not required to sit for the CPT exam. If you are going for the extra exam prep guarantee, completion of these are required.

  7. What is the difference between my Coach and my Mentor?

    The Mentor within the course is an industry expert and will facilitate the discussion forums and grade your assignments. You can contact them via the Instructor Q&A forum, and they will be available for 4 weeks after the 10-week course timeline. The Coach manages the Guided Study program and is available via email and phone to assist with any questions or concerns you have while completing this course.

  8. What if I purchased the Gymternship™ along with the CPT Guided Study?

    The Gymternship™ provides you with hands-on gym experience and can only be completed after you have passed your CPT Certification Exam. Please complete your CPT Guided Study program and your CPT Certification Exam first. After you have passed the Exam, please login to your Gymternship™ course and complete the first section of participant agreement and resume.

RECERTIFICATIONS

  1. How often do I need to recertify?

    To support NASM's commitment to protect health and safety, the NASM-CPT certification must be recertified every two (2) years. This ensures that NASM-CPT professionals are current with the best-practice guidelines and the specific knowledge, skills, and abilities described in the most recent Job Analysis Study.

  2. What is a CEU?

    The acronym "CEU" stands for Continuing Education Unit. Continuing education programs are intended to promote continued competence, development of knowledge and skills, and enhancement of professional skills and judgment beyond the levels required for entry-level practice. For additional details, please reference the NASM recertification guidelines by clicking here.

  3. How many CEUs do I need to recertify?

    NASM-CPTs are required to complete 2.0 CEUs (20 contact hours) every two year certification period. This includes 0.1 CEUs from the mandatory CPR/AED certification.

  4. What is an NASM approved CEU? Where can I find this information?

    An approved CEU is a course that has been submitted to NASM through a third-party organization and has been awarded CEU value. These organizations are part of NASM’s Provider Program and will note their provider number and CEU value on the certificate of completion that you receive. You can find the current list of approved providers towards the bottom of NASM.org, at the “Course Providers” link. Please contact our Member Services department for questions regarding our current list of provider courses.

  5. What is a petition? How do I petition a course that is not an NASM approved CEU?

    CEU providers that have not contacted NASM for pre-approval status will require a petition. Petitions allow NASM to review the material covered and make a CEU value determination. This process can be completed in the recertification section found in their NASM Student Portal.

  6. How can I become an approved NASM CEU provider?

    For application information, please contact Member Services at 800-460-6276.

  7. Can I earn CEUs from courses I completed through college?

    NASM offers CEU credits for college courses on a per unit basis. For example, a semester long Anatomy course worth 3 units would provide 0.3 NASM. The college course content must fall within our current performance domains to be accepted for credit (i.e. majors in Kinesiology, Exercise Science, Exercise Physiology, Heath Science, etc.). Please upload a copy of an official transcript on the recertification portal.

  8. What happens if my CPT certification has expired?

    NASM offers a 90-day grace period, beyond your CPT Certificate expiration date, to earn CEUs. If CEUs have been completed within your 90-day grace period, you have one-year to submit your recertification through the portal. Failure to complete the required CEUs within the grace period will require re-examination.

  9. What is Recert for Life?

    NASM’s Recertify for Life gives NASM Certified Personal Trainers (NASM-CPT) the opportunity to avoid bi-annual renewal fees with a one-time fee of $399. NASM-CPTs are still required to submit a recertification application and show proof of 2.0 CEUs (including a mandatory copy of a current CPR/AED card) every 2 years.

  10. I just completed an approved NASM CEU, when can I submit this towards my recertification?

    You can input and upload your CEU documentation in the recertification portal at any time during your certification period.

  11. What CPR/AED providers does NASM accept? Can I do my CPR/ AED course online?

    NASM recommends the following organizations-American Heart Association, American Red Cross, American Safety and Health Institute, St. John Ambulance, Emergency Care & Safety Institute or Emergency Medical Technician. NASM will only accept the CPR/AED course if a hands-on assessment was completed. Online courses will not be accepted unless a hands-on component is included.

  12. Can I earn CEUs from courses I completed through college?

    NASM offers college course CEU credits on a per unit basis. For example, a semester long Anatomy course worth 3 units would provide 0.3 NASM CEUs. Please upload a copy of an official transcript within your recertification portal. For more information regarding the Recertification CEU requirements, please click here.

  13. What happens if my CPT certification has expired?

    NASM offers a 90-day grace period beyond your CPT Certificate expiration date to earn CEUs with a late fee payment. If CEUs have been completed within 90-days of expiration, you have one-year to submit your recertification. Failure to complete the required CEUs within this 2 year +90 day grace period timeframe will require re-enrollment. For more information regarding the Recertification requirements, please click here.

  14. I am unable to access my Recertification portal. What do I do?

    If you are experiencing technical issues in accessing the portal, please reach out to Members Services at 800-460-6276 or the Recertification Department at [email protected].

  15. What does it mean if my Recertification application is under "audit"?

    When an application is under audit, it signifies a random selection in which the submission is reviewed personally by one of our staff. If any documentation is missing or additional information is required, the member is notified through the Online Recertification Portal and via e-mail.

  16. How long does an Audit typically take?

    Please allow up to 30 business days for processing.

  17. I am trying to submit CEU courses for an outside provider within my Recertification portal, but cannot locate the provider. What do I do?

    If you cannot locate the provider, you will need to submit a petition. The portal will guide you where to submit your petition once you attempt to add your course.

  18. If I renewed my CPR/AED card after my certification expiration date, will it still be accepted for my renewal?

    If the CPR/AED card is completed with the 90-day grace period after your certification, it will be accepted for your renewal.

  19. My CPR/AED certification is more advanced than the minimum requirements. Can I get extra CEUs for this?

    No, unfortunately we are not able to award more than 0.1 CEUs for meeting your CPR/AED requirement, but so long as it meets the minimum requirements, it may be used for recertification.

  20. How do I upload my CEU course documents?

    Once you select the course you have completed within the portal, the window that appears will allow you to upload your documentation.

  21. I completed courses through NASM and/or AFAA. Do I need to upload those into my Recertification portal?

    The courses you complete with NASM and AFAA should automatically integrate. If they do not appear in your portal, please contact Member Services at 800-460-6276 or e-mail the Recertification Department at [email protected].

  22. What does it mean if I am enrolled in the Recertify for Life program?

    With the Recertify for Life program, you do not need to pay the recertification fee each cycle. In addition, you receive 25% off all specializations and live workshops, free shipping on orders over $100, and a complimentary 0.3 CEU course for each recertification cycle.

  23. I am a Recertify for Life member, but the Recertification portal is making me pay a fee.

    While the recertification fee of $99 is not required for each recertification cycle, Recertify for Life members are still responsible for all late fees.

WORKSHOPS

  1. What if I missed my scheduled Workshop session, can I reschedule or receive a refund?

    Failure to attend a scheduled workshop will result in the forfeiture of the cost of the workshop. A replacement workshop will be charged at full price. We do not offer refunds for workshops outside of our standard return window.

  2. I am already registered for a Workshop, and can't make it, can I switch?

    You may request an exchange if you contact the Member Services department at least seven (7) days before the date of the scheduled workshop (excluding the date of the workshop) and you pay the Workshop Transfer fee of $35. If an exchange is approved, you will be required to schedule a replacement workshop within 1 year of the original request date. Please refer to the NASM Workshop registration email to enroll in a different workshop. If you do not have the original Workshop registration email, please contact us at: [email protected] for assistance.

  3. When does my Workshop expire?

    Workshop courses expire 18 months from date of purchase.

  4. I would like to attend a different Workshop than the one I purchased, can I switch?

    If your workshop is already scheduled, you may request an exchange if you contact the Member Services department at least seven (7) days before the date of the scheduled workshop (excluding the date of the workshop) and you pay the Workshop Transfer fee of $35. You can choose any workshop for which you meet the prerequisites. If the then current price of the workshop you choose is greater than the original purchase price you paid, you will be charged the difference. You will not be entitled to a refund if you exchange for a workshop that has a lower price than the original purchase price. If you would like to switch the workshop type, please contact Member Services at 1-800-460-6276.

  5. Is my workshop mandatory to get my certification?

    The workshop is designed to help you gain practical experience and is not mandatory for earning the certification.

  6. Do I need to bring anything with me to my workshop?

    We recommend for you to bring your downloadable PDF, a water bottle, and lunch. Remember to wear comfortable fitness clothing for your participation.

  7. Is lunch/food provided during my workshop?

    Lunch is not provided but there is a 1-hour break for lunch.

  8. How long is my workshop and do we get any breaks?

    The live workshop is a total of 8 hours with a 1-hour lunch break.

  9. What if I can only attend half of my workshop, can I get partial credit for CEUS?

    In order receive CEUs, the workshop must be attended in its entirety. Partial CEU credit will not be earned or provided.

  10. Can I attend workshops to obtain CEUs for my CPT recertification?

    Yes, the workshops can be used toward CPT recertification so long as the workshop is completed within the designation 2-year renewal cycle and not previously used for recertification CEUs.

  11. Will my workshop help prepare me for my exam?

    The workshop is designed to help you gain practical experience and will not serve explicitly as exam preparation, though some information may be helpful for exam prep.

NUTRITION COACH

  1. Will I get a certificate mailed to me?

    Once you successfully pass your exam, a digital copy of your certificate will become available to you within 24 hours, but in most cases immediately. Within 4-6 weeks, a hardcopy certificate will be mailed to the address you have on your NASM account.

  2. Do I have to renew my certificate?

    Renewal of the Certified Nutrition Coach (CNC) is required every two years through completion of the CNC Renewal Exam. The CNC Renewal Exam will offer three exam attempts and will have an enrollment duration of 365 days. The CNC Renewal Exam will recertify the credential for another two years from the new completion date.

  3. Do I have to achieve 100% course progress to take final exam?

    No, the course progress is only for your benefit. NASM recommends that you read all the chapters and complete all the chapter quizzes before you attempt the final exam.

  4. How do I achieve 100% course progress in a course?

    To achieve 100% course progress in the course you must complete all lessons and all chapter quizzes in the course. A lesson is considered complete or 100% when you have viewed or clicked on all pages within the lesson and completed the end of lesson Knowledge Check. A chapter is considered complete or 100% when you have completed all the chapters lessons and the end of chapter quiz. The course is considered complete or 100% when you have completed all the chapters. PLEASE NOTE: Achieving 100% in the course does not mean you have achieved your certificate. You must complete the Final Exam to achieve your certificate.

  5. Where can I see my course progress?

    You can view your course progress in two methods. First, you can view the course dashboard by clicking on the dashboard icon located at the top-right of our screen. Second, you can click on the MENU icon located at the top-left of your screen. Once you have clicked on the MENU icon, all chapters and lesson available will be listed with a percentage number and graphical representation.

  6. Does my work in the course save across all devices?

    Yes, your work will be synced across all devices as long as you only have the course open on one device at a time. If you start your course on a desktop and close the window when finished as instructed, you will then be able to see your progress on another device.

  7. How long will I be able to see my study material?

    Your study material is available as long as your course stays active. Your course may become inactive if you fall behind on a payment plan or your enrollment duration has come to an end. The enrollment duration will be explained at the time of purchase and you can see when your course will expire on the course home page.

  8. Where can I find the Practice Exam?

    The practice exam is located within the NASM Nutrition Certification (EXAM) course.

  9. Where is the final exam?

    The final exam is located within the NASM Nutrition Certification (EXAM).

  10. How can I navigate through chapters and lessons?

    You can navigate through the course using the linear method and completing the lessons in order, or you may use the MENU and choose a different chapter to navigate to.

  11. Is there a limit for how many attempts of the end of chapter quizzes I can take?

    No, you may take the end of chapter quizzes as many times as you like. NASM recommends you take the end of chapter quizzes multiple times as the questions will change each time you take the quiz.

  12. Is all of the study material online?

    Yes, all of the study material is available online. It can be accessed on a computer, or a mobile device such as a phone or tablet.

  13. What web browser do I need to complete the course?

    NASM recommends you use one of the following web browsers and always make sure it is up to date; Latest version of Chrome , Safari 10+, Latest version of Firefox, Edge. NASM also recommends using the following Operating systems for the best experience: Windows 7+, Mac 10.10+, iOS 11+, Android 5+.

  14. What is the student dashboard for?

    The student dashboard will provide you with an in-depth view of your course, current chapter, and current lesson progress. It will also give you your best quiz score in the current chapter, and your average quiz score between the chapters.

  15. How often will my course update?

    Your course will update on occasion. The updates will range from simple content fixes to new tools and functionalities to help improve your overall experience in the course. Whenever an update is made you will be able to see the changes made in the Release Notes section of the Help function.

  16. Is any of the material downloadable?

    Yes, you will see infographics and other downloadable resources throughout the course. In many cases these will be PDF documents that open up in a new browser window. Once the PDF has opened up in your browser or external PDF reader such as Adobe Reader, you may save that document to your computer. To download Adobe Reader, please go to this website - https://get.adobe.com/reader/ .

  17. Why are my videos not playing?

    First check your browser’s settings and make sure JavaScript is enabled. Each browser is different, and a simple internet search should explain how to enable this feature in your browser. If that does not solve the problem, you may have a slow internet connection and the video is taking a long time to buffer. If this is the case, you can try clicking on quality icon in the video player. SD means standard definition and will load faster but has less definition and is a generally lower quality video. HD means high definition and will have the best quality but may take longer to buffer depending on your internet connection.

  18. How do I navigate from one page to another?

    This can be accomplished by two methods. First, you can select the “Next” or “Prev” buttons located in the footer section at the bottom of the screen. Second, you may use your keyboard to navigate through the pages of a lesson. Clicking on the “right arrow” key will advance to the next page and clicking on the “left arrow” key will move you to the previous page.

  19. How do I know if I have completed a lesson?

    After you have viewed or clicked on all of the pages of a lesson, and notification will be shown at the bottom of the page informing you to complete the Knowledge check. Additionally, a button labeled “Knowledge Check” will appear at the bottom of the screen. Clicking on either of these option will take you to a quick “Knowledge Check “with a few questions. After you have attempted each question you will be directed to a lesson summary page. Once you have reached this lesson summary page, the lesson is considered complete and you will have achieved 100% for that lesson.

  20. What is the difference between a chapter and a lesson?

    The course is broken down into chapters just like a textbook. Each chapter is further broken down into individual lessons that pertain to the chapter’s content. A lesson is considered complete when you have viewed all its pages and completed the lesson’s “Knowledge Check” at the end of the lesson.

  21. How do I review my answers at the end of a quiz?

    Once you have answered all of the questions on the quiz, you will see a notification at the bottom of the quiz that says “Complete”. Additionally, a button will appear that says, “Quiz Results”. Clicking on either of these will take you to a new screen that show’s your score. To review your answers, click on the “Review my answers”. All of the question’s, your answers, and the correct answers will then appear at the bottom of the screen. You may scroll through the list and review which answers you answered correctly and incorrectly. Please ensure you review all items while on this page, as once you navigate away from this page it will be completed, and you will not be able to return to it.

  22. How can I find specific text in the course?

    You can use the search tool by clicking on the magnify icon located at the top of the screen. Once you have clicked on the icon, an input box will open. After you have typed in a search phrase a list of selections will appear. Clicking on any of these selections will take you to the page where the search phrase appears.

CONTACT SUPPORT

  1. How do I contact NASM?

    General Questions:
    Toll-free: 800-460-6276
    International: 1-602-383-1200
    Email: [email protected]

    Hours:
    Monday - Friday 5am-5pm PST
    Saturday, Sunday - 7am-4pm PST

    Enrollment Advisors:
    Toll-free: 800-460-6276 option 1
    International: 1-602-383-1200
    Email: [email protected]

    Hours:
    Monday - Thursday 5am-6pm PST
    Friday - 5am-5pm PST
    Saturday, Sunday - 7am-4pm PST

    Accounting/Member Services:
    Toll-free: 800-460-6276
    Email: [email protected]

    Hours:
    Monday - Friday 5am-5pm PST
    Saturday, Sunday - 7am-4pm PST

    Mailing Address:
    NASM Arizona Office
    355 E. Germann Rd Ste. 201,
    Gilbert, AZ 85297

  2. How do I contact AFAA?

    General Questions:
    Toll-free: 800-446-2322
    Email: [email protected]

    Hours:
    Monday - Friday 5am-5pm PST
    Saturday, Sunday - 7am-4pm PST

    Enrollment Advisors:
    Toll-free: 800-446-2322 option 1
    Email: [email protected]

    Hours:
    Monday - Thursday 5am-6pm PST
    Friday - 5am-5pm PST
    Saturday, Sunday - 7am-4pm PST

    Member Services:
    Toll-free: 800-446-2322
    Email: [email protected]

    Hours:
    Monday - Friday 6am-6pm PST
    Saturday, Sunday - 8am-5pm PST

    Mailing Address:
    AFAA Headquarters
    355 E. Germann Rd Ste. 201
    Gilbert, AZ 85297

  3. How do I contact Premier Global?

    For general enquiries, please send an email to [email protected]

    Premier Global website: www.premierglobal.co.uk

    Customer Service
    Phone: 0845-1-90-90-91 (Inside UK)
    Email: [email protected]

    Hours:
    Monday - Thursday 8:30 - 18:00 (GMT)
    Friday 8:30 -16:30 (GMT)
    Saturday: 08:00 - 17:00 (GMT)
    Sunday: CLOSED

    Sales
    Phone: 020-3811-0701 (Inside UK)

    Hours:
    Monday – Thursday: 8:30 – 20:00 GMT
    Friday: 8:30 – 17:30 GMT
    Saturday: 10:00 – 14:00 GMT

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