GENERAL & MISC

1. Does NASM offer insurance to trainers?

   No, we do not offer insurance to trainers. However, NASM has partnered with Next Insurance, an innovator in the insurance space who provides affordable, comprehensive, and easy-to-use insurance for personal trainers. Please visit Next-Insurance.com for more information.

2. Where can I find downloadable materials?

   NASM offers a wide variety of downloadable resources for our trainers. Please visit our Trainer Resources Downloads page to see our professional forms and downloads.

3. Can I get a tracking number for my order?

   Currently, we do not automatically send out tracking information for shippable products. However, please feel free to contact NASM Member Services by phone at 1-800-460-6276 or email at [email protected] to obtain this information. Please allow 1-2 business days from your order date for this information to be received by our team.

4. What is your return policy?

   NASM offers a 28-day return period in which a request for cancellation can be made. All cancellation requests must be made by phone with Member Services by calling 1-800-460-6276. For more details, please reference the NASM Terms & Conditions by clicking here.

5. Can I access my courses on a mobile device?

   NASM courses can be accessed on most mobile devices. NASM recommends using either Google Chrome or Mozilla Firefox as your internet browser for accessing your courses, as they are the most compatible with our learning platform. Please note that some course interactivities require the use of a flash player, such as Adobe Flash. If the mobile device you are using does not have these options available for download or you are experiencing issues on your mobile device, you will want to defer to using a desktop or laptop computer for those specific courses.

6. What CPR/AED providers does NASM accept?

   NASM recommends the following organizations: American Heart Association, American Red Cross, American Safety and Health Institute, St. John Ambulance, Emergency Care & Safety Institute or Emergency Medical Technician.

   IMPORTANT COVID-19 NOTICE: NASM recognizes that due to the COVID-19 pandemic, there is very limited availability of hands on skills assessments for CPR/AED certifications. NASM will be temporarily waiving the hands on skills assessment requirement and accepting online only CPR/AED courses. This waiver applies to exam candidates and professionals recertifying their credentials.

   Please note: The online course must still include Adult CPR and AED.

7. Can I do my CPR/ AED course Online?

   The standard requirement for a CPR/AED course requires that the training include a hands-on assessment; Hybrid courses are accepted.

   IMPORTANT COVID-19 NOTICE: NASM recognizes that due to the COVID-19 pandemic, there is very limited availability of hands on skills assessments for CPR/AED certifications. NASM will be temporarily waiving the hands on skills assessment requirement and accepting online only CPR/AED courses. This waiver applies to exam candidates and professionals recertifying their credentials.

   This waiver will be in effect until the CDC and government recommendations for social distancing have been lifted in the United States. Once the social distancing orders have been lifted, there will be a 60 day window before the hands on requirement will be reinstated.

   NASM recommends that anyone who certified or recertified during the Waiver Period obtain the hands-on skills assessment once available to avoid any insurance or liability issues which could arise due to the lack of such training.

   Please note: The online course must still include Adult CPR and AED.

8. What software is required to access my NASM Student portal?

   For the best user experience, we recommend you use the most up-to-date version of the following operating systems: Window 7+, Mac 10.10+, iOS 9, Android 4.4+.  Some course interactivities require a Flash Player, such as Adobe Flash. Download the latest Flash Player here for the best functionality and user experience, we suggest using a device that includes the above system requirements..

9. What if I forgot my password?

   To reset your NASM.org password, please visit the login page and use the Forgot Password feature. Password resets may take up to 30 minutes to take effect. Any attempt to login prior to this timeframe may result in an Invalid Password error. You will be required to change this password again after you login with it next time. Passwords are not recoverable in the system, so if you lost your password, the only option is to request a new one-time use temporary password.

10. Can I transfer my enrollment to a friend?

    Online account registrations and examination registrations are non-transferable. Please reference the NASM Terms and Conditions for more details.

BILLING/PAYMENT INFORMATION

1. How do I change my credit card number on file?

   To process a payment and/or update banking information, please contact the Member Services department at 1-800-460-6276, Option 5.

2. Can I change the date of my monthly Installment payment?

   In some instances, we may be able to adjust your payment due date. Please contact Member Services at 1-800-460-6276 option 5.

3. Can I cancel my monthly payment plan?

   NASM offers a 28-day return period in which a request for cancellation can be made. If you wish to pay off your remaining balance, please contact the Member Services department. For more details, please reference the NASM Terms & Conditions by clicking here.

4. Do I have the option to put my account on hold/freeze?

   No, we do not offer the option to freeze or hold your account. If you are currently on a payment plan, there is not a way to delay or adjust the date of your recurring payment.

5. Does NASM collect payment information via text message?

   NASM does not use text for payment purposes and any such texts received are not from NASM.

6. Can I change the amount that is drafted from my monthly payment plan?

   Per the payment terms of our installment agreement, the monthly payment amount cannot be altered.

7. How can I receive a copy of my order and/or payment?

   Order history is located in your Student Portal by logging into www.nasm.org. Additionally, a request can be made through Member Services at 1-800-460-6276 option 5 or [email protected].

8. The copy of my order history does not show the payment type or method. How can I receive a copy of my purchase with this information included?

   To ensure the security of payment information, payment information is not included in the order history. To receive a purchase receipt confirming the payment method contact Member Services at 1-800-460-6276, option 5.

9. Can I pay off my balance in advance?

   Yes, you may pay off your balance by calling Member Services at 1-800-460-6276, option 5.

10. Can I make a larger payment towards my balance?

    Yes, you may make a larger payment towards your balance at any time. It's important to understand your set payment date, as any payment made greater than 5 days to the draft date will be applied to the principle balance.

11. Can I use a check or checking account for my monthly payments?

    A credit or debit card is the only accepted method of payment for monthly installment plans.

12. What happens if I miss a payment?

    If a scheduled payment is attempted but declined (i.e. expired card on file, insufficient funds, etc) course and exam access will be suspended until account is brought current. To bring your account current or update payment information call Member Services at 1-800-460-6276 option 5.

13. Can I manage my installment payments online?

    Not currently. You can manage your installment plan by contacting Member Services at 1-800-460-6276. They can assist with updating payment information, paying off your balance and bringing accounts current.

14. Can a 3rd party pay off my balance for me?

    NASM does work with a 3rd party, First Credit Services, on any loan that is currently past due.

15. Do you accept Scholarships for payment?

    Scholarships payments are accepted so long as the payment is made by a third party. For more information, please contact Member Services at 1-800-460-6276, option 5.

16. My spouse is/was in the military; Can government funding pay for my course?

    There are some instances were spouses are eligible for funding (i.e. MyCAA). Working directly with your VA/military representative will provide eligibility/funding options. You may also contact a Program Advisor at 1-800-460-6276.

COURSE ACCESS/NASM STUDENT PORTAL

1. Where can I print my temporary certificate?

   Proof of any online NASM course completion can be printed from the NASM Student Portal under the Certificates tab.

2. What if I can't see my courses listed in my online account?

   Please allow up to 3 hours after your purchase to ensure your courses have uploaded into the student portal. Please ensure all your information is up to date with NASM including any updated email addresses.

3. When I access my course, it tells me I don't have permission or this course may have expired. What does this mean?

   Course content is accessible for 1 year from date of purchase. Please contact Member Services at 1-800-460-6276 option 3 to confirm expiration and/or extension options. Please note: additional fees may be applied for extensions.

4. How do I update the name on my student profile?

   To update your name, you will need to provide supporting documentation for the nasm change. Please contact Member Services team by phone at 1-800-460-6276 option 2, or by email at [email protected].

5. How do I change my username and/or password?

   You can update your username within the "My Account" section of your student portal. If you forgot your password, select the "Forgot Password?" option on the initial log in page.

6. How do I update my personal information, like my email address or mailing address?

   To update contact information, log into your Student Portal at www.nasm.org
   1. Click on My Account
   2. Select the “ACCOUNT” menu option.
   3. Click the orange "Change" button.
   4. Make the appropriate changes and select "UPDATE" at the bottom of the page to ensure updated information is saved.

7. What if I am receiving an error when trying to redeem my enrollment key?

   Be sure to enter the enrollment key exactly how it was provided (ie. using special characters or alpha numeric). If error persists, contact Member Services for support at 1-800-460-6276 option 2.

GYMTERNSHIP^™ PROGRAM

1. When would I reach out to NASM to begin the Gymternship^™ placement process?

   The placement process will begin after the completion of the first section within the Gymternship course, which includes the participant agreement and resume submission. If you need to update your address or have any questions within the Gymternship program please contact us at [email protected].

2. How long does it take to be matched with a partnering facility?

   The matching process can take up to 45 days from the date both Gymternship^™ Pre-placement Agreement and resume have been received. For example, if day 1 is 8/21/17, the place-by date will be 9/21/17.

3. Can the Gymternship^™ be purchased separately?

   Yes, however you must work with an NASM Program Advisor to determine if there is an eligible host facility in your area.

4. What is the distance I would be requested to travel for my Gymternship^™?

   We attempt to locate a facility within a reasonable distance from your confirmed address. This is typically within a 20 mile radius.

5. If I already work as a certified personal trainer with a gym, can I still participate in Gymternship^™?

   To determine eligibility, please reach out to [email protected].

   Can I intern where I already work out?

   Gymternship^™ placement is dependent upon whether a gym is an NASM partnered facility and/or meet the requirements for being a host facility.

6. Can I suggest a facility to intern with for my Gymternship^™?

   Requests will be taken under consideration but cannot be guaranteed.

7. Are there any CEU’s associated with completing this program?

   CEU’s are not awarded for participation in this program.

8. I recently purchased the CPT Development Program, what is the difference between that course and the Gymternship^™?

   The program is the same, the online materials have been updated, and you will receive access to the newly updated course once you start your program.

9. Is there a Job Guarantee associated with this program?

   Yes, the job guarantee is part of the Gymternship^™ program. Click here to access the Job Guarantee Request Document and send the completed form to [email protected].

EXAM INFORMATION

1. How many questions are on the CPT exam and how long do I have to complete it?

   There are 120 test questions, in which 20 are research questions and do not count toward or against the final score. There is a 2-hour time limit and you must pass with a scaled score of 70 or better.

2. Does NASM offer any Special Accommodations for the CPT Exam?

   Yes, NASM does offer Special Accommodations for the CPT Exam. NASM complies with the Americans with Disabilities Act of 1990. In order to ensure the opportunity for all qualified persons, NASM will make reasonable accommodations for candidates with disabilities that might affect their NASM-certification exam taking. Please click here for the Special Accommodation Application.

   Note: In order to apply for exam accommodations, you are required to be enrolled in the in-person proctored exam. 

3. Is there an expiration date on my CPT exam?

   Yes. The standard CPT exam expires 180 days from the date of enrollment.

4. Where can I locate the expiration date on my CPT exam?

   To find your CPT exam expiration date:
   1. Log in to NASM.org
   2. Click on My Account and select the “Courses” menu option.
   3. Within your course list, locate your "CPT Exam" enrollment and click the blue action button (Play sign).
   You will be directed to the exam enrollment page and your expiration date will be displayed in red lettering at the upper right hand corner.

5. Is there a CPT practice exam?

   Yes. Dependent upon which package was purchased, you may have 1 or more practice exams available to you for the duration of your enrollment period. You can locate the practice exam via your NASM Student Portal.

6. Where can I find Exam Study Tips?

   You can find the CPT Study guide by clicking here.

7. What documentation do I need to have available at the time of my test?

   At the time of your exam, you are required to show proof of a valid, current government-issued Photo ID and current and valid Cardiopulminary Resuscitation (CPR) and Automated External Defibrillator (AED) certification*. Both credentials will be verified by the proctor before you are permitted to begin the exam. Please reference the NASM Candidate handbook for additional testing information.

   Failure to provide proof of your valid CPR/AED certification at the time of your test will result in a mandatory rescheduling of your exam. If you have any additional questions, please reach out to NASM Member Services department at 1-800-460-6276.

8. What CPR/AED providers does NASM accept?

   NASM recommends the following organizations: American Heart Association, American Red Cross, American Safety and Health Institute, St. John Ambulance, Emergency Care & Safety Institute or Emergency Medical Technician.

   IMPORTANT COVID-19 NOTICE: NASM recognizes that due to the COVID-19 pandemic, there is very limited availability of hands on skills assessments for CPR/AED certifications. NASM will be temporarily waiving the hands on skills assessment requirement and accepting online only CPR/AED courses. This waiver applies to exam candidates and professionals recertifying their credentials.

9. Can I do my CPR/ AED course Online?

   The standard requirement for a CPR/AED course requires that the training include a hands-on assessment; Hybrid courses are accepted.

   IMPORTANT COVID-19 NOTICE: NASM recognizes that due to the COVID-19 pandemic, there is very limited availability of hands on skills assessments for CPR/AED certifications. NASM will be temporarily waiving the hands on skills assessment requirement and accepting online only CPR/AED courses. This waiver applies to exam candidates and professionals recertifying their credentials.

   This waiver will be in effect until the CDC and government recommendations for social distancing have been lifted in the United States. Once the social distancing orders have been lifted, there will be a 60 day window before the hands on requirement will be reinstated.

   NASM recommends that anyone who certified or recertified during the Waiver Period obtain the hands-on skills assessment once available to avoid any insurance or liability issues which could arise due to the lack of such training.

   Please note: The online course must still include Adult CPR and AED.

10. How do I schedule my CPT exam?

    Within 24 hours of your enrollment into the CPT exam, you will be able to schedule your exam appointment. Contact PSI at 1-833-537-1330 or go online at PSI to schedule your exam apointment. Please have your Enrollment ID available, as it is needed to complete the registration process.

11. What is my Enrollment ID?

    Your Enrollment ID is an unique identification number used to locate your testing record with PSI. Please have your Enrollment ID number ready when contacting PSI to schedule your CPT exam.

12. Where can I find my Enrollment ID in order to schedule my in-person exam?

    1. Login to NASM.com
    2. Click My Account and select “Courses.”
    3. Within your course list, locate your "CCPT Exam" and click the Action button; clicking this button will direct you to a new page. Your enrollment ID will be displayed in the navigation pane on the left side of your screen.

13. How do I cancel or reschedule my Exam appointment?

    If you need to cancel or reschedule your in-person exam appointment, call PSI at least 24 hours before the exam start time to avoid being charged a late cancellation fee. If you do not show for an exam appointment and you do not cancel, it will void your exam eligibility and you will not be entitled to a refund.

14. What happens if I miss my exam appointment?

    If you miss your exam appointment, you must contact NASM Member Services to reactivate your eligibility. Please know that additional fees may apply.

15. How do I get an extension for my course?

    If you do not show for an exam appointment and/or you do not cancel 24 hours in advance, it will void your exam eligibility and you will not be entitled to a refund. You must contact NASM Member Services to reactivate your eligibility by calling 800-460-6276 option 3. Please know that additional fees may apply.

16. I failed my exam, can I purchase a retest? And when can I reschedule?

    If you missed your deadline or failed your initial exam attempt, a retest for the exam can be purchased. Requirements and limitations for retesting are described in the Candidate Handbook. Please contact the Member Services team at 800-460- 6276 option 3 for additional details regarding pricing and limitations.

17. Will I receive my exam score?

    NASM does not release exam scores. If you pass or fail the CPT exam, PSI will provide you with a score report providing details of your test results.

18. Can anyone see my exam score?

    No, NASM does not release exam scores.

19. When do I receive my certificate?

    An official certificate will be mailed to the mailing address you have listed in your NASM account within 4 – 6 weeks after passing your CPT Exam. A digital copy of your certificate will be made available in the Certificates section of your Student Portal within 1 business day of passing your CPT Exam.

REMOTE EXAM AND TESTING INFORMATION

1. How many questions are on the CPT exam and how long do I have to complete it?

   There are 120 test questions, in which 20 are research questions and do not count toward or against the final score. There is a 2-hour time limit and you must pass with a scaled score of 70 or better.

2. Does NASM offer any Special Accommodations for the CPT Exam (Remote)?

   NASM complies with the Americans with Disabilities Act of 1990. In order to ensure the opportunity for all qualified persons, NASM will make reasonable accommodations for candidates with disabilities that might affect their NASM-certification exam taking. Please click here for the Special Accommodation Application .

   Note: All candidates who are approved for accommodations are required to take their exam at a PSI testing center as an in-person proctored exam.

3. Is there an expiration date on my CPT Exam (Remote)?

   Yes. The standard CPT Exam (Remote) expires 180 days from the date of enrollment.

4. Where can I locate the expiration date on my CPT Exam (Remote)?

   To find your CPT Exam (Remote) expiration date:
   1. Log in to NASM.org
   2. Click on My Account and select the “Courses” menu option.
   3. Within your course list, locate your "CPT Exam" enrollment and click the blue action button (Play sign).
   You will be directed to the exam enrollment page and your expiration date will be displayed in red lettering at the upper right hand corner.

5. Is there a CPT practice exam?

   Yes. Dependent upon which package was purchased, you may have 1 or more practice exams available to you for the duration of your enrollment period. You can locate the practice exam via your NASM Student Portal.

6. Where can I find Exam Study Tips?

   You can find the CPT Study guide by clicking here.

7. What documentation do I need to have available at the time of my test?

   At the time of your exam, you are required to show proof of a valid, current government-issued Photo ID and current and valid Cardiopulminary Resuscitation (CPR) and Automated External Defibrillator (AED) certification*. Both credentials will be verified by the proctor before you are permitted to begin the exam. Please reference the NASM Candidate handbook for additional testing information.

   Failure to provide proof of your valid CPR/AED certification at the time of your test will result in a mandatory rescheduling of your exam. If you have any additional questions, please reach out to NASM Member Services department at 1-800-460-6276.

8. What CPR/AED providers does NASM accept?

   NASM recommends the following organizations: American Heart Association, American Red Cross, American Safety and Health Institute, St. John Ambulance, Emergency Care & Safety Institute or Emergency Medical Technician.

   IMPORTANT COVID-19 NOTICE: NASM recognizes that due to the COVID-19 pandemic, there is very limited availability of hands on skills assessments for CPR/AED certifications. NASM will be temporarily waiving the hands on skills assessment requirement and accepting online only CPR/AED courses. This waiver applies to exam candidates and professionals recertifying their credentials.

9. Can I do my CPR/ AED course online?

   The standard requirement for a CPR/AED course requires that the training include a hands-on assessment; Hybrid courses are accepted.

   IMPORTANT COVID-19 NOTICE: NASM recognizes that due to the COVID-19 pandemic, there is very limited availability of hands on skills assessments for CPR/AED certifications. NASM will be temporarily waiving the hands on skills assessment requirement and accepting online only CPR/AED courses. This waiver applies to exam candidates and professionals recertifying their credentials.

   This waiver will be in effect until the CDC and government recommendations for social distancing have been lifted in the United States. Once the social distancing orders have been lifted, there will be a 60 day window before the hands on requirement will be reinstated.

   NASM recommends that anyone who certified or recertified during the Waiver Period obtain the hands-on skills assessment once available to avoid any insurance or liability issues which could arise due to the lack of such training.

   Please note: The online course must still include Adult CPR and AED.

10. How do I schedule my remote CPT exam?

    You will be eligible to schedule your exam once you have received your Measure Registration email. This is typically no more than 1-2 business days after signing up with NASM. You can schedule your remote exam online by logging into the testing platform with your established login credentials at https://nasm.ysasecure.com/login. Note: You will be required to schedule your exam appointment at least 24 hours in advance.

    For a video tutorial on logging in and signing up for the remote proctored exam, please visit our Exam Information page.

11. How do I cancel or reschedule my CPT Exam (Remote) appointment?

    If you need to cancel or reschedule your online exam appointment, you will need to access your Measure account. Once you are logged into your profile, you can click on “Exams” at the top of the page. Underneath the exam, you will have the option to Transfer or Withdraw your booking.

    Note: You can reschedule or cancel a booking up until the minute before your scheduled exam date/time. If your exam start time has lapsed, you will be unable to reschedule or cancel and must call NASM Member Services for further assistance.

12. When I enter my email address on the Yardstick Measure platform, I receive an error that says, "This user does not exist."

    As this field is case sensitive, ensure you are entering your email address using all lowercase letters. If you still get an error, contact Member Services at 800-446-2322 option 3.

13. What are the hardware and system requirements for the Measure Testing platform?

    Below are the standard hardware and system requirements:
    1. A functioning web camera and microphone (some web cameras have them built-in)
    2. The latest Google Chrome (preferred), Mozilla Firefox, or Safari browsers.
    3. The latest version of Adobe Flash Player
    
    The following are incompatible:
    Chromebooks
    Mobile Devices
    Tablets/iPads
    Linux/Unix
    Virtual Machines
    Windows 10S Mode
    NASM recommends testing your equipment prior to your exam appointment. Test out your equipment by clicking on this link.

14. Where can I test my system for the Online Proctor Requirements?

    Test your internet connection at the testing station to ensure a speed of at least 5 Mbps or higher is available. Anything lower than 5 Mbps will not ensure optimal performance during the examination. You are recommended to find a better internet connection prior to the beginning of your examination. You can test your connection speed using one of the following 3 sites:
    http://speedtest.googlefiber.net
    http://beta.speedtest.net
    https://fast.com
    You can test the equipment requirements directly within your profile once signed into your account.

15. What should I do before connecting to an Online Proctor?

    • Your webcam is installed and turned on.
    • With exception to the examination website, all other programs and applications are closed.
    • You have your government-issued photo identification ready to show the proctor. The identification must be valid (not expired) and include your signature. Examples include a driver’s license or a passport.
    • You are only allowed to have one monitor connected to your computer during the assessment. If you use more than one monitor, disconnect it and make sure that it is facing away from you.
    • Your workstation is clear of any non-approved materials.
    • Before connecting to a live proctor, ensure that your browser & popup blocker is disabled by following this help link.

16. Is there a tutorial exam I can take?

    Yes, an exam tutorial is provided to you within the testing platform. We highly recommend that you take the exam tutorial before the exam, so you can become familiar with the exam interface. You can access the tutorial as many times as you wish and the time used for the tutorial will not affect the time allotted for other exams. A helpful video demonstration of the exam day connection process can be found within the Yardstick FAQs.

17. What time should I arrive for my exam?

    Arrive at the scheduled start time to connect to the proctor.  You will have 15-minutes to connect until the exam is marked as a no show and will be required to potentially book a new time slot, if this is available.

18. Does my exam begin when I connect with ProctorU?

    No, the allotted time for your exam does not begin until the exam has been unlocked by your proctor.

19. What happens if I miss my exam appointment?

    If you miss your exam appointment, you must contact NASM Member Services to reactivate your eligibility. Please know that additional fees may apply.

20. Will I receive my exam score?

    NASM does not release exam scores. If you pass or fail the CPT Exam (Remote), our Proctoring partner will provide you with a score report providing details of your test results.

21. Can anyone see my exam score?

    No, NASM does not release exam scores.

22. How do I get an extension for my course?

    Access to your online study materials is good for 365 days from date of purchase. Your access will end on the course expiration date. For the CPT Exam (Remote), the initial enrollment period is 180 days from the date of purchase.

    Please contact the Member Services team for details on extension options. Please know that additional fees may apply.

23. I failed my exam, can I purchase a retest? And when can I reschedule?

    If you missed your deadline or failed your initial exam attempt, a retest for the exam can be purchased. Requirements and limitations for retesting are described in the Candidate Handbook. Please contact the Member Services team for additional details regarding pricing and limitations.

24. When do I receive my certificate?

    An official certificate will be mailed to the mailing address you have listed in your NASM account within 4 – 6 weeks after passing your CPT Exam (Remote). A digital copy of your certificate will be made available in the Certificates section of your Student Portal within 1 business day of passing your CPT Exam (Remote).

GUIDED STUDY

The following questions regarding the Guided Study program are only applicable to those who purchased the CPT6 Guided Study program prior to February 10, 2021. Please note that the CPT6 remote exam deadline is 8/31.

1. I purchased the Guided Study program, when will I get login and course instruction information?

   On your date of purchase, you will receive a Welcome email that will provide you with your general log-in and course access information. If you do not receive your email confirmations within 1 business day, please contact the Member Services team for additional assistance at 1-800-460-6276 option 2.

2. Can the quizzes and exams be repeated in the Guided Study?

   With the exception of the Final Course Exam, you receive an unlimited number of attempts to redo any activity during your enrollment period. While you can redo activities, we cannot clear or wipe away the progress you make within the course.

3. What if I need to switch my Guided Study sessions?

   You may contact the Member Services team and they can help you select a different group that meets your needs. Be sure to select a new Study Group that wraps up before your exam expires; picking a new group will not extend your exam expiration date. Please note additional fees may apply.

4. How long will I have Guided Study support from the Student Success Coach team?

   The Mentor within the course will be available 4 weeks after the 10 week course ends. The Student Success Team is available throughout your journey through the course and after.

5. How do I get in contact with the Student Success Coach team?

   You can email [email protected] or call 866-294-6781.

6. What is the Exam Prep Guarantee?

   You can email [email protected] or call 866-294-6781.

7. Do I have to participate in the Discussion Question forums within my study group?

   The exam prep guarantee is an extra offered within the Guided Study course that can provide a re-test if the required items outlined are met. These items are as follows: complete all items within the course, receive an 80% or better on the midterm, an 80% or better on the Final Practice Exam, and complete the CPT certification exam within 4 weeks following the 10-week course timeline. Please reference the Candidate Handbook for more information.

8. What is the difference between my Coach and my Mentor?

   The Mentor within the course is an industry expert and will facilitate the discussion forums and grade your assignments. You can contact them via the Instructor Q&A forum, and they will be available for 4 weeks after the 10-week course timeline. The Coach manages the Guided Study program and is available via email and phone to assist with any questions or concerns you have while completing this course.

9. What if I purchased the Gymternship™ along with the CPT Guided Study?

   The Gymternship™ provides you with hands-on gym experience and can only be completed after you have passed your CPT Certification Exam. Please complete your CPT Guided Study program and your CPT Certification Exam first. After you have passed the Exam, please login to your Gymternship™ course and complete the first section of participant agreement and resume.

RECERTIFICATION

1. How often do I need to recertify?

   To support NASM's commitment to protect health and safety, the NASM-CPT certification must be recertified every two (2) years. This ensures that NASM-CPT professionals are current with the best-practice guidelines and the specific knowledge, skills, and abilities described in the most recent Job Analysis Study.

2. What is a CEU?

   The acronym "CEU" stands for Continuing Education Unit. Continuing education programs are intended to promote continued competence, development of knowledge and skills, and enhancement of professional skills and judgment beyond the levels required for entry-level practice. For additional details, please reference the NASM recertification guidelines by clicking here.

3. How many CEUs do I need to recertify?

   NASM-CPTs are required to complete 2.0 CEUs (20 contact hours) every two year certification period. This includes 0.1 CEUs from the mandatory CPR/AED certification.

4. What is an NASM approved CEU? Where can I find this information?

   An approved CEU is a course that has been submitted to NASM through a third-party organization and has been awarded CEU value. These organizations are part of NASM’s Provider Program and will note their provider number and CEU value on the certificate of completion that you receive. You can find the current list of approved providers towards the bottom of NASM.org, at the “Course Providers” link. Please contact our Member Services department for questions regarding our current list of provider courses.

5. What is a petition? How do I petition a course that is not an NASM approved CEU?

   CEU providers that have not contacted NASM for pre-approval status will require a petition. Petitions allow NASM to review the material covered and make a CEU value determination. This process can be completed in the recertification section found in their NASM Student Portal.

6. How can I become an approved NASM CEU provider?

   For application information, please contact Member Services at 800-460-6276.

7. Can I earn CEUs from courses I completed through college?

   NASM offers CEU credits for college courses on a per unit basis. For example, a semester long Anatomy course worth 3 units would provide 0.3 NASM. The college course content must fall within our current performance domains to be accepted for credit (i.e. majors in Kinesiology, Exercise Science, Exercise Physiology, Heath Science, etc.). Please upload a copy of an official transcript on the recertification portal.

8. What happens if my CPT certification has expired?

   NASM offers a 90-day grace period, beyond your CPT Certificate expiration date, to earn CEUs. If CEUs have been completed within your 90-day grace period, you have one-year to submit your recertification through the portal. Failure to complete the required CEUs within the grace period will require re-examination.

9. What is Recert for Life?

   NASM’s Recertify for Life gives NASM Certified Personal Trainers (NASM-CPT) the opportunity to avoid bi-annual renewal fees with a one-time fee of $399. NASM-CPTs are still required to submit a recertification application and show proof of 2.0 CEUs (including a mandatory copy of a current CPR/AED card) every 2 years.

10. I just completed an approved NASM CEU, when can I submit this towards my recertification?

    You can input and upload your CEU documentation in the recertification portal at any time during your certification period.

11. What CPR/AED providers does NASM accept? Can I do my CPR/ AED course online?

    NASM recommends the following organizations-American Heart Association, American Red Cross, American Safety and Health Institute, St. John Ambulance, Emergency Care & Safety Institute or Emergency Medical Technician. NASM will only accept the CPR/AED course if a hands-on assessment was completed. Online courses will not be accepted unless a hands-on component is included.

    IMPORTANT COVID-19 NOTICE: NASM recognizes that due to the COVID-19 pandemic, there is very limited availability of hands on skills assessments for CPR/AED certifications. NASM will be temporarily waiving the hands on skills assessment requirement and accepting online only CPR/AED courses. This waiver applies to exam candidates and professionals recertifying their credentials.

    Please note: The online course must still include Adult CPR and AED.

12. Can I earn CEUs from courses I completed through college?

    NASM offers college course CEU credits on a per unit basis. For example, a semester long Anatomy course worth 3 units would provide 0.3 NASM CEUs. Please upload a copy of an official transcript within your recertification portal. For more information regarding the Recertification CEU requirements, please click here.

13. What happens if my CPT certification has expired?

    NASM offers a 90-day grace period beyond your CPT Certificate expiration date to earn CEUs with a late fee payment. If CEUs have been completed within 90-days of expiration, you have one-year to submit your recertification. Failure to complete the required CEUs within this 2 year +90 day grace period timeframe will require re-enrollment. For more information regarding the Recertification requirements, please click here.

14. I am unable to access my Recertification portal. What do I do?

    If you are experiencing technical issues in accessing the portal, please reach out to Members Services at 800-460-6276 or the Recertification Department at [email protected].

15. What does it mean if my Recertification application is under "audit"?

    When an application is under audit, it signifies a random selection in which the submission is reviewed personally by one of our staff. If any documentation is missing or additional information is required, the member is notified through the Online Recertification Portal and via e-mail.

16. How long does an Audit typically take?

    Please allow up to 30 business days for processing.

17. I am trying to submit CEU courses for an outside provider within my Recertification portal, but cannot locate the provider. What do I do?

    If you cannot locate the provider, you will need to submit a petition. The portal will guide you where to submit your petition once you attempt to add your course.

18. If I renewed my CPR/AED card after my certification expiration date, will it still be accepted for my renewal?

    If the CPR/AED card is completed with the 90-day grace period after your certification, it will be accepted for your renewal.

19. My CPR/AED certification is more advanced than the minimum requirements. Can I get extra CEUs for this?

    No, unfortunately we are not able to award more than 0.1 CEUs for meeting your CPR/AED requirement, but so long as it meets the minimum requirements, it may be used for recertification.

20. How do I upload my CEU course documents?

    Once you select the course you have completed within the portal, the window that appears will allow you to upload your documentation.

21. I completed courses through NASM and/or AFAA. Do I need to upload those into my Recertification portal?

    The courses you complete with NASM and AFAA should automatically integrate. If they do not appear in your portal, please contact Member Services at 800-460-6276 option 4 or e-mail the Recertification Department at [email protected].

22. What does it mean if I am enrolled in the Recertify for Life program?

    With the Recertify for Life program, you do not need to pay the recertification fee each cycle. In addition, you receive:

    - 30% off NASM Specializations & Buisness Accelerator

    - NASM Live workshops

    - AFAA GFI and GEAR

    - Free shipping on orders over $100

23. I am a Recertify for Life member, but the Recertification portal is making me pay a fee.

    While the recertification fee of $99 is not required for each recertification cycle, Recertify for Life members are still responsible for all late fees.

WORKSHOPS

1. What if I missed my scheduled Workshop session, can I reschedule or receive a refund?

   Failure to attend a scheduled workshop will result in the forfeiture of the cost of the workshop. A replacement workshop will be charged at full price. We do not offer refunds for workshops outside of our standard return window.

2. I am already registered for a Workshop, and can't make it, can I switch?

   You may request an exchange if you contact the Member Services department at least seven (7) days before the date of the scheduled workshop (excluding the date of the workshop) and you pay the Workshop Transfer fee of $35. If an exchange is approved, you will be required to schedule a replacement workshop within 1 year of the original request date. Please refer to the NASM Workshop registration email to enroll in a different workshop. If you do not have the original Workshop registration email, please contact us at: [email protected] for assistance.

3. When does my Workshop expire?

   Workshop courses expire 18 months from date of purchase.

4. I would like to attend a different Workshop than the one I purchased, can I switch?

   If your workshop is already scheduled, you may request an exchange if you contact the Member Services department at least seven (7) days before the date of the scheduled workshop (excluding the date of the workshop) and you pay the Workshop Transfer fee of $35. You can choose any workshop for which you meet the prerequisites. If the then current price of the workshop you choose is greater than the original purchase price you paid, you will be charged the difference. You will not be entitled to a refund if you exchange for a workshop that has a lower price than the original purchase price. If you would like to switch the workshop type, please contact Member Services at 1-800-460-6276.

5. Is my workshop mandatory to get my certification?

   The workshop is designed to help you gain practical experience and is not mandatory for earning the certification.

6. Do I need to bring anything with me to my workshop?

   We recommend for you to bring your downloadable PDF, a water bottle, and lunch. Remember to wear comfortable fitness clothing for your participation.

7. Is lunch/food provided during my workshop?

   Lunch is not provided but there is a 1-hour break for lunch.

8. How long is my workshop and do we get any breaks?

   The live workshop is a total of 8 hours with a 1-hour lunch break.

9. What if I can only attend half of my workshop, can I get partial credit for CEUS?

   In order receive CEUs, the workshop must be attended in its entirety. Partial CEU credit will not be earned or provided.

10. Can I attend workshops to obtain CEUs for my CPT recertification?

    Yes, the workshops can be used toward CPT recertification so long as the workshop is completed within the designation 2-year renewal cycle and not previously used for recertification CEUs.

11. Will my workshop help prepare me for my exam?

    The workshop is designed to help you gain practical experience and will not serve explicitly as exam preparation, though some information may be helpful for exam prep.

NUTRITION COACH

1. Will I get a certificate mailed to me?

   Once you successfully pass your exam, a digital copy of your certificate will become available to you within 24 hours, but in most cases immediately. Within 4-6 weeks, a hardcopy certificate will be mailed to the address you have on your NASM account.

2. Do I have to renew my certificate?

   Renewal of the Certified Nutrition Coach (CNC) is required every two years through completion of the CNC Renewal Exam. The CNC Renewal Exam will offer three exam attempts and will have an enrollment duration of 365 days. The CNC Renewal Exam will recertify the credential for another two years from the new completion date.

3. Do I have to achieve 100% course progress to take final exam?

   No, the course progress is only for your benefit. NASM recommends that you read all the chapters and complete all the chapter quizzes before you attempt the final exam.

4. How do I achieve 100% course progress in a course?

   To achieve 100% course progress in the course you must complete all lessons and all chapter quizzes in the course. A lesson is considered complete or 100% when you have viewed or clicked on all pages within the lesson and completed the end of lesson Knowledge Check. A chapter is considered complete or 100% when you have completed all the chapters lessons and the end of chapter quiz. The course is considered complete or 100% when you have completed all the chapters. PLEASE NOTE: Achieving 100% in the course does not mean you have achieved your certificate. You must complete the Final Exam to achieve your certificate.

5. Where can I see my course progress?

   You can view your course progress in two methods. First, you can view the course dashboard by clicking on the dashboard icon located at the top-right of our screen. Second, you can click on the MENU icon located at the top-left of your screen. Once you have clicked on the MENU icon, all chapters and lesson available will be listed with a percentage number and graphical representation.

6. Does my work in the course save across all devices?

   Yes, your work will be synced across all devices as long as you only have the course open on one device at a time. If you start your course on a desktop and close the window when finished as instructed, you will then be able to see your progress on another device.

7. How long will I be able to see my study material?

   Your study material is available as long as your course stays active. Your course may become inactive if you fall behind on a payment plan or your enrollment duration has come to an end. The enrollment duration will be explained at the time of purchase and you can see when your course will expire on the course home page.

8. Where can I find the Practice Exam?

   The practice exam is located within the NASM Nutrition Certification (EXAM) course.

9. Where is the final exam?

   The final exam is located within the NASM Nutrition Certification (EXAM).

10. How can I navigate through chapters and lessons?

    You can navigate through the course using the linear method and completing the lessons in order, or you may use the MENU and choose a different chapter to navigate to.

11. Is there a limit for how many attempts of the end of chapter quizzes I can take?

    No, you may take the end of chapter quizzes as many times as you like. NASM recommends you take the end of chapter quizzes multiple times as the questions will change each time you take the quiz.

12. Is all of the study material online?

    Yes, all of the study material is available online. It can be accessed on a computer, or a mobile device such as a phone or tablet.

13. What web browser do I need to complete the course?

    NASM recommends you use one of the following web browsers and always make sure it is up to date; Latest version of Chrome , Safari 10+, Latest version of Firefox, Edge. NASM also recommends using the following Operating systems for the best experience: Windows 7+, Mac 10.10+, iOS 11+, Android 5+.

14. What is the student dashboard for?

    The student dashboard will provide you with an in-depth view of your course, current chapter, and current lesson progress. It will also give you your best quiz score in the current chapter, and your average quiz score between the chapters.

15. How often will my course update?

    Your course will update on occasion. The updates will range from simple content fixes to new tools and functionalities to help improve your overall experience in the course. Whenever an update is made you will be able to see the changes made in the Release Notes section of the Help function.

16. Is any of the material downloadable?

    Yes, you will see infographics and other downloadable resources throughout the course. In many cases these will be PDF documents that open up in a new browser window. Once the PDF has opened up in your browser or external PDF reader such as Adobe Reader, you may save that document to your computer. To download Adobe Reader, please go to this website - https://get.adobe.com/reader/ .

17. Why are my videos not playing?

    First check your browser’s settings and make sure JavaScript is enabled. Each browser is different, and a simple internet search should explain how to enable this feature in your browser. If that does not solve the problem, you may have a slow internet connection and the video is taking a long time to buffer. If this is the case, you can try clicking on quality icon in the video player. SD means standard definition and will load faster but has less definition and is a generally lower quality video. HD means high definition and will have the best quality but may take longer to buffer depending on your internet connection.

18. How do I navigate from one page to another?

    This can be accomplished by two methods. First, you can select the “Next” or “Prev” buttons located in the footer section at the bottom of the screen. Second, you may use your keyboard to navigate through the pages of a lesson. Clicking on the “right arrow” key will advance to the next page and clicking on the “left arrow” key will move you to the previous page.

19. How do I know if I have completed a lesson?

    After you have viewed or clicked on all of the pages of a lesson, and notification will be shown at the bottom of the page informing you to complete the Knowledge check. Additionally, a button labeled “Knowledge Check” will appear at the bottom of the screen. Clicking on either of these option will take you to a quick “Knowledge Check “with a few questions. After you have attempted each question you will be directed to a lesson summary page. Once you have reached this lesson summary page, the lesson is considered complete and you will have achieved 100% for that lesson.

20. What is the difference between a chapter and a lesson?

    The course is broken down into chapters just like a textbook. Each chapter is further broken down into individual lessons that pertain to the chapter’s content. A lesson is considered complete when you have viewed all its pages and completed the lesson’s “Knowledge Check” at the end of the lesson.

21. How do I review my answers at the end of a quiz?

    Once you have answered all of the questions on the quiz, you will see a notification at the bottom of the quiz that says “Complete”. Additionally, a button will appear that says, “Quiz Results”. Clicking on either of these will take you to a new screen that show’s your score. To review your answers, click on the “Review my answers”. All of the question’s, your answers, and the correct answers will then appear at the bottom of the screen. You may scroll through the list and review which answers you answered correctly and incorrectly. Please ensure you review all items while on this page, as once you navigate away from this page it will be completed, and you will not be able to return to it.

22. How can I find specific text in the course?

    You can use the search tool by clicking on the magnify icon located at the top of the screen. Once you have clicked on the icon, an input box will open. After you have typed in a search phrase a list of selections will appear. Clicking on any of these selections will take you to the page where the search phrase appears.

NASM Connected

1. What is NASM Connected?

   NASM Connected is a yearly membership that provides members access to unlimited CEUs and a consolidated view of trainer relevant information.

2. Who can purchase NASM Connected?

   Anyone can purchase a NASM Connected membership! To learn more, please call 800-460-6276 option 1.

3. How do I access my Connected account?

   Once enrolled, you will have immediate access to your Connected benefits. Simply log into your student portal and click on the NASM Connected link. This will redirect you to the Connected platform where you can begin earning CEUs.

4. Can I access my Connected account from a mobile device?

   Yes. Connected is accessible on Safari or Chrome on iOS and Android. Note: Provider courses may not be mobile optimized.

5. What are the technical requirements for the NASM Connected platform?

   Connected requires a modern browser (i.e. Chrome and Safari) that is up to date on Windows, macOS, iOS or Android. Note: There may be Provider courses that are not mobile or tablet optimized.

6. What other resources can be found in NASM Connected?

   Once you have accessed your NASM Connected account, you will find direct links to a variety of resources, such as: Trainer templates and forms, COVID-19 resources, NASM Podcasts & Webinars, Nutrition resources, Workout Plans, and Pro discounts.

Subscription/Payment

1. What is the cost of the annual membership?

   The annual membership fee is $299.

2. Can I pay for my membership monthly vs annually?

   The NASM Connected membership is renewed on the annual basis. However, you can pay for the annual fee in full or with monthly installments.

3. What happens if I want to cancel my membership before my year has expired?

   All NASM purchases have a 28-day return period. Please reference the Terms and Conditions for additional details.

4. When does my membership expire? Where can I find this date?

   Your subscription is due to be renewed 365 days from your enrollment date. You can locate your renewal date in your NASM Connected course which can be accessed from you student portal.

5. Will the renewal fees be withdrawn automatically from my bank account?

   Currently, NASM does not offer auto-renewal. Please contact Member Services to renew your membership at 800-460-6276 option 3.

6. Can I transfer my membership to another person?

   No, all products are non-transferable. Please reference the Terms and Conditions for additional details.

Course Library

1. Are all the courses approved for CEUs by NASM and/or AFAA?

   To determine if an outside provider course is approved by NASM or AFAA, please visit the Approved Providers list(s) on our site.

   If the course you completed is not through an existing Approved Provider, you can still petition it for review. For more information on the Recertification Guidelines and petition details, please click here.

2. Will the courses in the NASM Connected course library cost me anything?

   Courses within the course library are free unless otherwise noted. With your membership, you gain access to some additional discounts on NASM & AFAA courses that are not included in the Connected library.

3. Do the courses expire?

   If you are going to use NASM Connected Continuing Education for a certification renewal, we suggest verifying your renewal guidelines to ensure they are completed within an acceptable timeframe.

4. Are there tests with these courses?

   Courses that offer continuing education credits will have a test. To earn the continuing education credits, you must successfully complete the test.

5. Where can I get course provider information?; My certifying organization requires that information for renewal.

   When you complete a course on NASM Connected, you will be able to download a certificate of completion that will list the provider organization that developed the course. If you need additional details beyond the course overview, outline, and objectives found on the course page in your account, please contact the provider organization directly.

6. How often will new courses be added to NASM Connected?

   New content will be added on the monthly basis.

7. Will the courses completed in my NASM Connected Account transfer over for my recertification?

   Unfortunately, at this time, the courses will not transfer automatically to your NASM/AFAA Recertification portal.

   If the courses are on the Approved Provider lists, you can search the courses in the Recertification portal in order to add them to your CEUs for renewal.

   If the courses are not on the Approved Provider lists, you can petition the courses for approval. For more information, please reference the NASM CPT or AFAA GFI Recertification pages.

8. How do I earn CEUs?

   After you have logged into your user profile, click on "Course Library" at the top of the page. From there you can search or browse through the topics to find a course. Click “Enroll” to take the course.

   Once you review the content and pass the test, you can print your certificate of completion. The certificate has the provider number you will need to submit to your agency.

   Please note, you must manually submit the provider number to your certification agency; CEUs are not automatically reported to certifying agencies.

9. How many CEU courses can I take?

   All courses are free and unlimited! You can enroll in as many courses as you would like.

10. Will I get a record of completion or certificate for the course I complete on my NASM Connected Account?

    Yes, each successfully completed course will provide you a record of completion.

11. What if I am experiencing technical issues with my course; who do I contact?

    If you experience technical issues, we recommend following the below troubleshooting steps:
    1. Clear browser cache/cookies
    2. Try using a different browser
    3. Try using a different device
    If you are unable to resolve the issue with the above steps, please contact Member Services at 800-460-6276, option 6. Note: When you contact Member Support, it's important to have your computer available to you for additional troubleshooting.

Articles

1. What is the Articles section for?

   The Articles section includes quick access to Health and Fitness Articles, Trending Featured Videos, the NASM Blog, and the most recent issue of American Fitness magazine.

2. How often does the content on the Articles page get updated?

   The updates to the Articles content range from weekly to monthly.

3. Is there a way to share the Articles on NASM Connected to my social media profiles or my clients?

   You can share the content by copying the link on to your social media pages or email.

Virtual Coaching Specialization

1. What is NASM Virtual Coaching?

   The Virtual Coaching course is an immersive online experience that equips fitness professionals with the skills, tools, and strategies to operate a virtual coaching business. Throughout this course, professionals will learn how to foster an engaging and effective online relationship with their clients leveraging various technologies. This course uses the virtual environment to provide the skills and knowledge to address topics including scope of practice, business planning, technology requirements, communication strategies, conducting virtual fitness assessments, implementing virtual coaching sessions, and fundamental business operations.

2. What is your Return Policy?

   NASM offers a 28-day Return period in which a request for cancellation can be made. For more details, please reference the Terms & Conditions.

3. Can I access my courses on an iPad or Apple device?

   NASM & AFAA recommends using a Windows based laptop or desktop as the NASM Student Portal requires Adobe Flash. Flash does not come pre-installed on any Apple device. The iStore has applications available to enable Flash content.

4. Where can I print my Record of Completion (ROC)?

   Proof of any online NASM or AFAA course completion can be printed from the NASM or AFAA Student Portal under the Certificates tab.

5. When do I receive my Certificate?

   There is not an official certificate provided with this course. Proof of any online NASM or AFAA course completion can be printed from the NASM or AFAA Student Portal under the Certificates tab.

6. How do I take my exam?

   By logging into your Student Portal and selecting the Virtual Coaching final exam.

7. Will I receive notification if I passed/failed my exam immediately?

   Immediately after completing the exam will a student know of their pass/fail status.

8. How do I get an extension for my course?

   The course exam is available for 1 year. If you let it lapse, an extension can be purchased by contacting Member Services.

9. Does NASM and AFAA offer any Special Accommodations for the exam?

   Yes, NASM and AFAA does offer Special Accommodations for the exam. NASM and AFAA complies with the Americans with Disabilities Act of 1990. In order to ensure the opportunity please visit nasm.org or afaa.com to receive the form to fill out.

10. How long is the course and exam access?

    5 Years for content, 1 year for exam from date of purchase.

11. How many questions are on the exam and how long do I have to complete it?

    There are 100 test questions. There is a 90 minute time limit and you must pass with a scaled score of 70 or better.

12. Is there a practice exam?

    No. The course contains quizzes for each module, but no practice exam.

13. I just failed my exam, can I purchase a retest?

    The exam comes with (3) initial attempts. If you need additional attempts, contact Member Services.

14. Do I need to recertify this certificate?

    No, there will be no expiration date associated with this record of completion.

15. Can I use this course for CEUs?

    Yes, for both NASM and AFAA.

16. How many CEUs is this course worth?

    1.5 CEUs for NASM and 15 CEUs for AFAA (0.1 equals 1 contact hour)

17. Are there any pre-requisites to this course?

    A Fitness or Wellness Credential OR a bachelor’s degree (recommended not required)

18. How long do I have access to my course?

    Your course content is available to you for the life of the product, which is 5 years. Your final exam will be available to you for 365 days from the date of purchase.

19. Is there a downloadable textbook?

    This course does not include a downloadable textbook. However, feel free to reference your online study materials whenever you feel it's necessary.

20. Will I get a certificate mailed to me?

    You will receive your official certificate in 4-6 weeks to the address on file. The certificate can be found online within 24 hours of completion to print.

Virtual Coaching Specialization Content/Navigation

1. Do I have to achieve 100% course progress to take final exam?

   No, the course progress is only for your benefit. NASM recommends that you read all the chapters and complete all the chapter quizzes before you attempt the final exam.

2. How do I achieve 100% course progress in a course?

   To achieve 100% course progress in the course you must complete all lessons and all chapter quizzes in the course. A lesson is considered complete or 100% when you have viewed or clicked on all pages within the lesson and completed the end of lesson Knowledge Check. A chapter is considered complete or 100% when you have completed all the chapters lessons and the end of chapter quiz. The course is considered complete or 100% when you have completed all the chapters. PLEASE NOTE: Achieving 100% in the course does not mean you have achieved your record of completion. You must complete the Final Exam to achieve your online certificate.

3. Where can I see my course progress?

   You can view your course progress in two methods. First, you can view the course dashboard by clicking on the dashboard icon located at the top-right of our screen. Second, you can click on the MENU icon located at the top-left of your screen. Once you have clicked on the MENU icon, all chapters and lesson available will be listed with a percentage number and graphical representation.

4. Does my work in the course save across all devices?

   Yes, your work will be synced across all devices as long as you only have the course open on one device at a time. If you start your course on a desktop and close the window when finished as instructed, you will then be able to see your progress on another device.

5. How long will I be able to see my study material ?

   Your study material is available as long as your course stays active. Your course may become inactive if you fall behind on a payment plan or your enrollment duration has come to an end. The enrollment duration will be explained at the time of purchase and you can see when your course will expire on the course home page.

6. Is there a practice exam?

   The course does not have a separate practice exam. All necessary learning material is included in the course.

7. Where is the final exam?

   The final exam is located within the Virtual Coaching (EXAM) enrollment.

8. How can I navigate through chapters and lessons?

   You can navigate through the course using the linear method and completing the lessons in order, or you may use the MENU and choose a different chapter to navigate to.

9. Is all of the study material online?

   Yes, all of the study material is available online. It can be accessed on a computer, or a mobile device such as a phone or tablet. 

10. What web browser do I need to complete the course?

    NASM recommends you use one of the following web browsers and always make sure it is up to date; Latest version of Chrome , Safari 10+, Latest version of Firefox, Edge. NASM also recommends using the following Operating systems for the best experience: Windows 7+, Mac 10.10+, iOS 11+, Android 5+.

11. What is the student dashboard for?

    The student dashboard will provide you with an in-depth view of your course, current chapter, and current lesson progress. It will also give you your best quiz score in the current chapter, and your average quiz score between the chapters.

12. How often will my course update?

    Your course will update on occasion. The updates will range from simple content fixes to new tools and functionalities to help improve your overall experience in the course. Whenever an update is made you will be able to see the changes made in the Release Notes section of the Help function.

13. Is any of the material downloadable?

    Yes, you will see infographics and other downloadable resources throughout the course. In many cases these will be PDF documents that open up in a new browser window. Once the PDF has opened up in your browser or external PDF reader such as Adobe Reader, you may save that document to your computer. To download Adobe Reader, please go to this website - https://get.adobe.com/reader/.

14. Why are my videos not playing?

    First check your browser’s settings and make sure JavaScript is enabled. Each browser is different, and a simple internet search should explain how to enable this feature in your browser. If that does not solve the problem, you may have a slow internet connection and the video is taking a long time to buffer. If this is the case, you can try clicking on quality icon in the video player. SD means standard definition and will load faster but has less definition and is a generally lower quality video. HD means high definition and will have the best quality but may take longer to buffer depending on your internet connection.

15. How do I navigate from one page to another?

    This can be accomplished by two methods. First, you can select the “Next” or “Prev” buttons located in the footer section at the bottom of the screen. Second, you may use your keyboard to navigate through the pages of a lesson. Clicking on the “right arrow” key will advance to the next page and clicking on the “left arrow” key will move you to the previous page.

16. How do I know if I have completed a lesson ?

    After you have viewed or clicked on all of the pages of a lesson, and notification will be shown at the bottom of the page informing you to complete the Knowledge check. Additionally, a button labeled “Knowledge Check” will appear at the bottom of the screen. Clicking on either of these option will take you to a quick “Knowledge Check “with a few questions. After you have attempted each question you will be directed to a lesson summary page. Once you have reached this lesson summary page, the lesson is considered complete and you will have achieved 100% for that lesson.

17. What is the difference between a chapter and a lesson?

    The course is broken down into chapters just like a textbook. Each chapter is further broken down into individual lessons that pertain to the chapter’s content. A lesson is considered complete when you have viewed all its pages and completed the lesson’s “Knowledge Check” at the end of the lesson.

18. How do I review my answers at the end of a quiz?

    Once you have answered all of the questions on the quiz, you will see a notification at the bottom of the quiz that says “Complete”. Additionally, a button will appear that says, “Quiz Results”. Clicking on either of these will take you to a new screen that show’s your score. To review your answers, click on the “Review my answers”. All of the question’s, your answers, and the correct answers will then appear at the bottom of the screen. You may scroll through the list and review which answers you answered correctly and incorrectly. Please ensure you review all items while on this page, as once you navigate away from this page it will be completed, and you will not be able to return to it.

19. How can I find specific text in the course?

    You can use the search tool by clicking on the magnify icon located at the top of the screen. Once you have clicked on the icon, an input box will open. After you have typed in a search phrase a list of selections will appear. Clicking on any of these selections will take you to the page where the search phrase appears.

CONTACT SUPPORT

1. How do I contact NASM?

   General Questions: Toll-free: 800-460-6276 International: 1-602-383-1200 Email: [email protected]	Hours: Monday - Friday 5am-5pm PST Saturday, Sunday - 7am-4pm PST
   Enrollment Advisors: Toll-free: 800-460-6276 option 1 International: 1-602-383-1200 Email: [email protected]	Hours: Monday - Thursday 5am-6pm PST Friday - 5am-5pm PST Saturday, Sunday - 7am-4pm PST
   Accounting/Member Services: Toll-free: 800-460-6276 Email: [email protected]	Hours: Monday - Friday 5am-5pm PST Saturday, Sunday - 7am-4pm PST
   Mailing Address: NASM Arizona Office 355 E. Germann Rd Ste. 201, Gilbert, AZ 85297

2. How do I contact AFAA?

   General Questions: Toll-free: 800-446-2322 Email: [email protected]	Hours: Monday - Friday 5am-5pm PST Saturday, Sunday - 7am-4pm PST
   Enrollment Advisors: Toll-free: 800-446-2322 option 1 Email: [email protected]	Hours: Monday - Thursday 5am-6pm PST Friday - 5am-5pm PST Saturday, Sunday - 7am-4pm PST
   Member Services: Toll-free: 800-446-2322 Email: [email protected]	Hours: Monday - Friday 6am-6pm PST Saturday, Sunday - 8am-5pm PST
   Mailing Address: AFAA Headquarters 355 E. Germann Rd Ste. 201 Gilbert, AZ 85297

3. How do I contact Premier Global?

   For general enquiries, please send an email to [email protected]

   Premier Global website: www.premierglobal.co.uk

   Customer Service Phone: 0845-1-90-90-91 (Inside UK) Email: [email protected]	Hours: Monday - Thursday 8:30 - 18:00 (GMT) Friday 8:30 -16:30 (GMT) Saturday: 08:00 - 17:00 (GMT) Sunday: CLOSED
   Sales Phone: 020-3811-0701 (Inside UK)	Hours: Monday – Thursday: 8:30 – 20:00 GMT Friday: 8:30 – 17:30 GMT Saturday: 10:00 – 14:00 GMT