If you pass the exam, you will be able to print a temporary certificate from your Member Page after three to five business days. An official certificate will be mailed to you within four weeks of passing the exam.
If you do not pass the exam, you can call NASM’s Member Services Department at (800) 460-6276 to purchase a retest. Candidates who do not pass the certification exam on the first attempt will be allowed to retake the exam after a 1-week waiting period. If the candidate is unsuccessful after the second attempt, he/she will be required to wait 30 days before retaking the exam. For each repeated failure after the 3rd attempt, candidates will be required to wait a year before attempting to take the exam again.
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If you need to reschedule your exam appointment, you must call PSI/LaserGrade at (800) 733-9267 with more than 24 hours notice or you will be charged a late cancellation fee. If you do not show for an exam appointment, you will be required to pay a no show fee.